Magdi Moussa
Manager & Customer Service
Antioch,TN
Summary
Proven leader with a track record of enhancing team performance at HMS Host (BNA), adept at resolving conflicts and improving customer satisfaction. Skilled in financial management and excellent communication, excel in high-pressure environments, demonstrating dynamic problem-solving and interpersonal abilities.
Overview
11
11
years of professional experience
6
6
years of post-secondary education
Work History
Shift Manager
HMSHost
Nashville, TN
09.2022 - 12.2024
- Promoted a positive work environment through open communication and constructive feedback.
- Tracked receipts, employee hours, and inventory movements.
- Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Front Office Agent
Grand Aton Nile Hotel
12.2018 - 12.2021
- Check guests in and out of their' rooms, making recommendations for activities and restaurants to guests, answering the phone calls and taking reservations on the phone.
F.O & Reservations
Mousa Coast Resort
06.2017 - 07.2018
- Dealing with guests over the telephone and taking and inputting reservations and rates in hotel and up-selling via Booking.com which increased revenue by 25%.
- Streamlined booking procedures for increased efficiency and improved guest experience.
Admin Assistant & F.O
Futures Educational Systems
09.2014 - 11.2016
- Answer and direct phone calls, organize and schedule appointments, plan meetings and take detailed minutes and writing and distributing emails and forms.
Front Office Agent
Grand Aton Nile Hotel
01.2014 - 11.2014
- Ensure Timely and accurate customer service, handling with complaints and specific guest requests.
- Greeted and checked in guests, providing excellent customer service.
Education
Master of Arts - English Education
Minya University
Egypt 09.2007 - 07.2009
Bachelor of Arts - English Language And Literature
Minya University
Egypt 09.2003 - 07.2007
Skills
Multitasking proficiency
Guest relations
Handling customer complaints
Good communication
Ability to work in teams
Timeline
Shift Manager
HMSHost
09.2022 - 12.2024
Front Office Agent
Grand Aton Nile Hotel
12.2018 - 12.2021
F.O & Reservations
Mousa Coast Resort
06.2017 - 07.2018
Admin Assistant & F.O
Futures Educational Systems
09.2014 - 11.2016
Front Office Agent
Grand Aton Nile Hotel
01.2014 - 11.2014
Master of Arts - English Education
Minya University
09.2007 - 07.2009
Bachelor of Arts - English Language And Literature
Minya University
09.2003 - 07.2007
Similar Profiles
David Duke Jr.David Duke Jr.
Stocker at HMSHostStocker at HMSHost
Anthony CortesAnthony Cortes
Commissary Shift Manager at HMSHostCommissary Shift Manager at HMSHost
Saba SefefeSaba Sefefe
Multi-Unit Operational Manager I at HMSHostMulti-Unit Operational Manager I at HMSHost
Badre FalaBadre Fala
General Manager of Food Service at HMSHostGeneral Manager of Food Service at HMSHost
Henok AssefaHenok Assefa
Independent Contractor at ZtripIndependent Contractor at Ztrip