MAGDIEL PAGAN RODRIGUEZ
Alexandria,VA
Summary
Dynamic staff manager with a strong background in training and mentoring teams to enhance customer service and operational efficiency. Proven ability to implement effective inventory management systems and optimize staff schedules, driving improved performance and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Staff Manager
REX Management Lifestyle & Restaurant Group
Alexandria , VA
03.2025 - Current
- Interviewed, hired and trained new employees.
- Trained and mentored staff in customer service best practices.
- Evaluated employee performance and provided constructive feedback regularly.
- Developed training materials to enhance staff onboarding processes.
- Coordinated staff schedules to optimize team performance and coverage.
- Scheduled shift rotations for staff in order to maximize efficiency and productivity.
- Implemented inventory management systems for efficient stock control.
Team Lead Cashier Waiter
Ceviche Market
01.2023 - 01.2025
- Led daily operations to ensure efficient service and customer satisfaction.
- Trained and mentored team members on product knowledge and service techniques.
- Coordinated staff schedules to optimize coverage during peak hours.
- Utilized in-depth knowledge of store merchandise to offer effective customer guidance.
- Advised clients on product options and made tailored recommendations.
Server
1799 Prime Steak & Seafood
Alexandria, VA
01.2025 - 09.2025
- Provided exceptional customer service in a fast-paced dining environment.
- Took and accurately processed food and beverage orders for guests.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Provided training sessions for staff on new menu items and concepts.
Education
Bachelor - Nursing
Northbridge University
Bayamon, PR07-2026
High School Diploma -
Fernando Suria Chaves High School
Barceloneta, PR01-2018
Skills
- Stock control
- Customer service
- Operational efficiency
- Team management
- Staff development
- Strategic planning
- Office 365 administration
- Problem solver
- Work under pressure
- Easy adaptation to changes
- Excellent communication
- Conflict mediation
- Team player
Languages
- Spanish, Mother tongue
- English, Intermediate level
Volunteer Experience
Relay for Life, Donating, 05/2016, 05/2018, Working with the American Society Against Cancer
Timeline
Staff Manager
REX Management Lifestyle & Restaurant Group
03.2025 - Current
Server
1799 Prime Steak & Seafood
01.2025 - 09.2025
Team Lead Cashier Waiter
Ceviche Market
01.2023 - 01.2025
Bachelor - Nursing
Northbridge University
High School Diploma -
Fernando Suria Chaves High School