MAGED MAHROUS
Minneapolis,United States
Summary
Business Information Systems graduate with strong expertise in banking, customer service, and client engagement. Experienced in handling diverse customer needs across various situations, ensuring satisfaction and issue resolution through effective communication and problem-solving skills. Skilled in building and maintaining client relationships, leveraging strategies to provide exceptional service under pressure. Bilingual in English and Arabic, with a multicultural background shaped by living in Saudi Arabia, Egypt, and Minnesota. Committed to continuous learning, professional growth, and contributing positively to dynamic, diverse environments.
Overview
10
10
years of professional experience
Work History
Virtual Banker
Minnwest Bank
Cairo, MN
12.2023 - Current
- Delivered comprehensive banking support by assisting customers with account inquiries, transactions, and ITM (Interactive Teller Machine) operations including deposits, withdrawals, transfers, and account servicing.
- Provided multi-channel customer service support via phone and email, resolving online banking issues, troubleshooting digital access, and educating clients on available banking products and services.
- Managed fraud cases, transaction disputes, and account investigations with strong attention to compliance, accuracy, and risk mitigation.
- Supported both personal and business banking clients with bill pay services and complex account needs.
Call Center Representative
Centro CDX
Cairo
07.2020 - 12.2022
- Worked as a sales representative for RPM/CCM medical services for doctors offices for medicare patients.
- Challenges were convincing office managers to be interested in the services we provide.
- Managed to be a senior representative to provide training and quality sessions to new members of the team.
- Transitioned to tech support agent for medical equipment that the patients use daily.
- In addition, I utilized acquired knowledge with medical equipment to assist patients in the maintenance of their medical readings and, maintained required follow up scheduled calls with patients.
AFS Intercultural Programs
06.2016 - 01.2022
- Helped in the selection process for exchange student programs by interviewing students.
- Participating and leading social impact projects with students.
Call Center Representative
Vodafone UK
Cairo
12.2018 - 06.2019
- Worked as a technical support agent resolving internet and landline issues for customers in the UK.
- Communication with the customers was a challenge as they needed to be connected to their internet at all times.
- As an agent I needed to be very patient and able to handle angry customers and make sure to get their issue resolved in order to retain their business.
Education
Business Information Systems -
Helwan University
CairoSkills
- Team player
- Communication skills
- Ability to multitask
- Project management
- Sales
- Transaction processing
- ITM operations
- Product knowledge
- Customer relationship management
- Effective communication
- Problem solving
Volunteer Experience
AFS Intercultural Programs, since 06/01/16, Helped in the selection process for exchange student programs by interviewing students. Participating and leading social impact projects with students.
Languages
- English
- Arabic
Personal Information
- Age: 26
- Nationality: Egyptian
Timeline
Virtual Banker
Minnwest Bank
12.2023 - Current
Call Center Representative
Centro CDX
07.2020 - 12.2022
Call Center Representative
Vodafone UK
12.2018 - 06.2019
AFS Intercultural Programs
06.2016 - 01.2022
Business Information Systems -
Helwan University