Janelly Leal
Olmito
Summary
Results-oriented banking professional experienced in handling customer needs. Skilled at maximizing client satisfaction and bank profits by utilizing persuasive communication skills, in-depth product knowledge and hands-on customer service abilities.
Overview
8
8
years of professional experience
Work History
Virtual Banker
First National Bank Of Texas
Brownsville
09.2023 - Current
- Provided customer service to bank clients, answering inquiries and resolving complaints.
- Helped customers understand and use mobile applications and online banking.
- Helped customers open and close accounts, apply for loans and make sound financial decisions.
- Coordinated with other departments regarding customer requests or disputes resolution.
- Advised customers on bank products, services and financial planning options.
- Investigated fraudulent activities by analyzing account transactions and identifying suspicious patterns.
- Managed escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
Teller
International Bank of Commerce
Brownsville
01.2018 - 03.2023
- Processed customer transactions accurately and efficiently.
- Managed cash drawer to ensure balanced transactions.
- Promoted bank products to enhance customer satisfaction.
- Maintained knowledge of banking regulations and policies.
- Conducted routine audits of cash and transaction records.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Delivered exceptional service to customers in person or over telephone.
Education
High School Diploma -
Los Fresnos High School
Los Fresnos, TXSkills
- Bilingual (English/Spanish)
- Active Learning and Listening
- Team Player
- Time Management
- Organized
- Critical thinker and problem solver
- Banking regulations compliance
- Product promotion strategies
- Attention to detail
- Developing customer relationships
- Money handling
- Customer service
Timeline
Virtual Banker
First National Bank Of Texas
09.2023 - Current
Teller
International Bank of Commerce
01.2018 - 03.2023
High School Diploma -
Los Fresnos High School