Elevates customer experience and builds strong client relationships.
Finds continued success when networking with partners across the organization.
Resolves complex client issues while maintaining a pleasant customer interaction.
Demonstrates genuine commitment by identifying needs and confidently recommends tailored options.
Teller
Wells Fargo
Lubbock, TX
09.2016 - 02.2019
Performed routine transactional and operational tasks efficiently.
Consistently built rapport with customers and introduced Personal Bankers when conversation allowed.
Identified potential fraud, taking appropriate action to prevent loss when needed.
AP Specialist
Allen Butler Construction
Lubbock, TX
04.2023 - 04.2024
Coordinated payment schedules, optimizing cash flow and vendor relationships.
Maintained high level or accuracy and attention to detail.
Worked alongside management to implement a flow chart that allowed a more organized approach when entering invoices.
Crew Lead
Old Ranch Steak House
Denver City, TX
11.2012 - 08.2016
Helped create and foster a respectful/inclusive work environment
Assisted restaurant owner with organizing, planning and implementing strategy.
Managed inventory levels and coordinated with suppliers to ensure timely stock.
Supervised the activities of all staff in addition to completing daily tasks and managing customer's concerns.
Education
High School Diploma -
Denver City High School
Denver City, TX
05.2015
Skills
Bilingual (English/Spanish)
Relationship building
Compliance and risk awareness
Decision-making
Critical thinking
Customer relationship development
Leadership
Selected for the Branch Lead Designee role across three different branches, reflecting strong operational consistency, leadership and trust from management.