Ivette Almanzar
Sleepy Hollow
Summary
Confident Personal Banker with an open and upbeat nature. Knowledgeable professional providing well-rounded customer service with strong communication skills, sales experience and deep knowledge of banking industry
Overview
6
6
years of professional experience
Work History
Personal Banker
Citibank, NA
05.2023 - Current
- Managed client portfolios to identify financial needs and recommend appropriate products.
- Developed personalized banking solutions to enhance customer satisfaction and loyalty.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted clients in opening and managing bank accounts and services.
- Educated customers on financial products and services available at Citibank
- Followed operational standards, promoting security, risk management and compliance.
- Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
- Conducted outbound calls to engage potential customers and promote products.
Concierge Banker
Citibank
03.2022 - 05.2023
- Welcomed customers and offered pleasant service during entire transaction.
- Assisted customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs
- Opened new and served existing customers based of individual financial needs
- Reconcile cash and checks against computer records at the end of shift
- Delivered exceptional service to customers in person or over telephone.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
Assistant Store Manager
Aeropostale
05.2021 - 03.2022
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Interviewed, hired and trained positive, enthusiastic employees to boost talents of retail team.
- Prepared and submitted nightly bank deposits.
- Created engaging merchandise presentations to increase sales
- Reviewed monthly sales and performance reports to support operational planning and strategic decision-making
Lead Brand Representative
Abercrombie & Fitch
06.2020 - 12.2021
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
High School Diploma -
Sleepy Hollow High School
Sleepy Hollow, NY06.2020
Cosmetology Liscence -
Southern Westchester BOCES
Elmsford, NY06.2020
Skills
- Bilingual - English & Spanish
- Service-driven sales
- Cash Handling
- Customer Service-Oriented
- Attention to Detail
- Honest and Dependable
Timeline
Personal Banker
Citibank, NA
05.2023 - Current
Concierge Banker
Citibank
03.2022 - 05.2023
Assistant Store Manager
Aeropostale
05.2021 - 03.2022
Lead Brand Representative
Abercrombie & Fitch
06.2020 - 12.2021
High School Diploma -
Sleepy Hollow High School
Cosmetology Liscence -
Southern Westchester BOCES