Magen Elliott
Oklahoma City,OK
Summary
Dependable customer relations professional possessing excellent communication and time management abilities. Manages high call volume, organizes correspondence and maintains emails with various departments. Methodical and detail-oriented individual with willingness to assist in team development.
Overview
8
8
years of professional experience
Work History
Account Services MSR II - Contact Center Operations
Navy Federal Credit Union
Pensacola, FL - Hybrid Position
09.2022 - 08.2023
- Provided courteous, kind, and efficient account services solutions while flexing to customer needs with ability to adapt and respond to varying personalities
- Expressed exceptional ability to assist members and provide empathetic reassurance through professionalism
- Research efficiency with institutional resources and effective member conversations
- Proven adaptability to system changes while proving to be self-starting leader that multitasks own work while providing support to fellow teammates.
Patient Coordinator
Neuroscience Specialists PC
Oklahoma City, OK
11.2017 - 09.2018
- Responsible for establishing patient contact regarding appointments, insurance information, and physician required medical history
- Portal system enrollment processing with personal and insurance data
- Manual data entry of upcoming and day of patient histories and insurance information in tight time frame
- Processing necessary patient paperwork by scanning and filing over 20 ten page packets per day
Pricing Analyst
ORS NASCO ESSENDANT
Tulsa, OK - Hybrid Position
06.2016 - 08.2017
- Communicating with vendors, sales representatives, and internal departments regarding parameters of dozens of pricing programs for over 300,000 products
- Solid computer skills including Microsoft Office applications
- Ability to manage multiple projects simultaneously under tight deadlines
- Continued desire to learn under exceptionally fast-paced environment.
Administrative Assistant & Distribution Clerk
R. K. Black - Crowe & Dunlevy Law Firm
Oklahoma City, OK
09.2015 - 11.2016
- Servicing one of Oklahoma's largest law firms as administration assistant to over 60 attorneys, dozens of legal aids, and team of secretaries
- Supply management, organization, and distribution for dozens of products
- Efficient and accurate mail distribution on regimented schedule throughout workday
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
Contracts Specialist
ImageNet Consulting LLC
Oklahoma City, OK
02.2016 - 06.2016
- Providing exceptional customer service for clients with service inquiries and product interests
- Utilizing data management to create contracts within NexGen and LaserFiche programs
- Processing sales orders through Intranet system of ImageNet
- Internal communication between departments regarding contracts and sales
- Assisting clients with contracts issues and updates
Education
B.A., Communication -
University of Oklahoma
Norman, OK05.2015
Skills
- Customer Relations
- Call Center Technology
- Appointment Scheduling
- Document Preparation
- File Management
- Calendar Management
- Project Support
- Attention to Detail
- Critical Thinking
- Active Listening
- Relationship Building
- Records and Database Management
Timeline
Account Services MSR II - Contact Center Operations
Navy Federal Credit Union
09.2022 - 08.2023
Patient Coordinator
Neuroscience Specialists PC
11.2017 - 09.2018
Pricing Analyst
ORS NASCO ESSENDANT
06.2016 - 08.2017
Contracts Specialist
ImageNet Consulting LLC
02.2016 - 06.2016
Administrative Assistant & Distribution Clerk
R. K. Black - Crowe & Dunlevy Law Firm
09.2015 - 11.2016
B.A., Communication -
University of Oklahoma