Taylor Wilt
Pensacola
Summary
A dedicated employee, seeking a new opportunity within the banking industry with experience in customer service, time management, team engagement, navigating and critical thinking.
Overview
4
4
years of professional experience
Work History
Contact Center MSR II
Navy Federal Credit Union
04.2022 - 05.2026
- October 2024 Team Member of the Month
- July 2024 Chat Champion Award (Team Salter)
- Assist new hires with passive and active navigation, both virtually and in person where I provide guidance and resources during their calls.
- As of September 2024, I am the engagement ambassador for my team providing engaging activities, keeping my team updated with changes or new things happening with Navy Federal, and providing mental breaks by playing games or engaging in the chat frequently.
- Selected to create team meeting PowerPoints and to take team meeting notes during our meetings.
- Serve as an active resource in team chat, providing real time guidance, sharing manuals, and supporting team members while they help members resolve their inquiries.
Education
High School Diploma -
Gulf Breeze High School
05.2017
Skills
- Communication
- Critical Thinking
- Time Management
- Engagement
- Navigating
- Professionalism
Timeline
Contact Center MSR II
Navy Federal Credit Union
04.2022 - 05.2026
High School Diploma -
Gulf Breeze High School