Summary
Overview
Work History
Education
Skills
Timeline
Generic

Magen Paul

Oldsmar

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

13
13
years of professional experience

Work History

Customer Experience Associate

Novo Nordisk
01.2024 - Current
  • Developed an in-depth understanding of the company's products and services to effectively answer customer questions and provide solutions.
  • Provided excellent customer service to a diverse range of customers, demonstrating strong problem-solving and communication skills.
  • Resolved complex customer issues with tact and empathy, developing innovative solutions that exceeded client expectations.

Data Entry/Customer Service Representative

KnowBe4
02.2014 - 04.2016
  • Completed data entry tasks with accuracy and efficiency.
  • Audited data to verify accuracy, quality, and compliance audits with standards.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

Customer Service/Sales Representative/data entry

Lindsay Phillips
08.2012 - 01.2014
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Highlighted product features to customers and discussed technical details to overcome objections and lock in sales.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Visited customer locations to evaluate requirements, demonstrate product offerings and propose strategic solutions for diverse needs.

Education

Bachelor of Science - Textiles & Consumer Science

Florida State University
Tallahassee, Florida

Skills

  • Customer Service

  • Flexible & Adaptable

  • Multi-tasking

  • Proficient typing and transcription

  • CRM Software

  • Attention to Detail

  • Quality Assurance

  • Healthcare Billing Knowledge

  • Healthcare industry awareness

  • Problem-solving abilities

Timeline

Customer Experience Associate

Novo Nordisk
01.2024 - Current

Data Entry/Customer Service Representative

KnowBe4
02.2014 - 04.2016

Customer Service/Sales Representative/data entry

Lindsay Phillips
08.2012 - 01.2014

Bachelor of Science - Textiles & Consumer Science

Florida State University

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