Summary
Overview
Work History
Education
Skills
Timeline
Generic

Magenta Ehlers

Phoenix

Summary

I sort of stumbled into my first coffee job at Cozzi, unexperienced and desperate for work. Essentially teaching myself the coffee basics, I quickly grew to love making quality drinks and continue to seek out coffee jobs. Since my time at Cozzi, I have grown so much as a Barista, and am now a company favorite at my current job at Cartel. Im efficient and fast, but never compromise the quality of my drinks. I work well with others, but can also hold my own working solo. I consider myself an expert in customer service and enjoy working in the service industry overall. I believe I would be a great asset to Lux.

Overview

5
5
years of professional experience

Work History

Barista

Cartel Roasting Co.
10.2024 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Cleaned counters, machines, utensils, and seating areas daily
  • Opened and Closed the store
  • Take inventory and put away large orders
  • Make batch teas and cold brew weekly
  • Control a long line and turn out quality drinks quickly and efficiently
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • All of this often working solo

Barista

Grounds Bakery and Cafe
01.2023 - 05.2024
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Controlled line and crowd with quick, efficient service.
  • Opened and Closed the store
  • Fulfilled large drink orders quickly and efficiently
  • Expedited food orders to the customer
  • Work well with multiple coworkers
  • Balanced a cash drawer at the beginning and end of each shift
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.

Barista

Cozzi Cafe
04.2021 - 07.2022
  • Was the only employee entire time working here
  • Took inventory and did supply runs weekly
  • Maintained a clean and pleasant store front
  • Opened and closed the store
  • Took drink orders and consistently turned out quality drinks
  • Showed up to work on time consistently 7 days a week
  • Trained new employees when I found a new job
  • Attended local Business Association meeting on owners behalf
  • Was "the face of the Cafe" for over a year
  • Created many regular customers from quality interactions and good service

Host

Hoff's Hut
02.2020 - 01.2021
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Education

High School Diploma -

Torrance High School
Torrance, CA
06-2018

Skills

  • Time management
  • Friendly and outgoing
  • Attention to detail
  • Team player
  • Problem-solving
  • Exceptional customer service
  • Cleanliness
  • Espresso machine operation
  • Quality control

Timeline

Barista

Cartel Roasting Co.
10.2024 - Current

Barista

Grounds Bakery and Cafe
01.2023 - 05.2024

Barista

Cozzi Cafe
04.2021 - 07.2022

Host

Hoff's Hut
02.2020 - 01.2021

High School Diploma -

Torrance High School
Magenta Ehlers