Magenta Ehlers
Phoenix
Summary
I sort of stumbled into my first coffee job at Cozzi, unexperienced and desperate for work. Essentially teaching myself the coffee basics, I quickly grew to love making quality drinks and continue to seek out coffee jobs. Since my time at Cozzi, I have grown so much as a Barista, and am now a company favorite at my current job at Cartel. Im efficient and fast, but never compromise the quality of my drinks. I work well with others, but can also hold my own working solo. I consider myself an expert in customer service and enjoy working in the service industry overall. I believe I would be a great asset to Lux.
Overview
5
5
years of professional experience
Work History
Barista
Cartel Roasting Co.
10.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils, and seating areas daily
- Opened and Closed the store
- Take inventory and put away large orders
- Make batch teas and cold brew weekly
- Control a long line and turn out quality drinks quickly and efficiently
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- All of this often working solo
Barista
Grounds Bakery and Cafe
01.2023 - 05.2024
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Controlled line and crowd with quick, efficient service.
- Opened and Closed the store
- Fulfilled large drink orders quickly and efficiently
- Expedited food orders to the customer
- Work well with multiple coworkers
- Balanced a cash drawer at the beginning and end of each shift
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
Barista
Cozzi Cafe
04.2021 - 07.2022
- Was the only employee entire time working here
- Took inventory and did supply runs weekly
- Maintained a clean and pleasant store front
- Opened and closed the store
- Took drink orders and consistently turned out quality drinks
- Showed up to work on time consistently 7 days a week
- Trained new employees when I found a new job
- Attended local Business Association meeting on owners behalf
- Was "the face of the Cafe" for over a year
- Created many regular customers from quality interactions and good service
Host
Hoff's Hut
02.2020 - 01.2021
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
Education
High School Diploma -
Torrance High School
Torrance, CA06-2018
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Problem-solving
- Exceptional customer service
- Cleanliness
- Espresso machine operation
- Quality control
Timeline
Barista
Cartel Roasting Co.
10.2024 - Current
Barista
Grounds Bakery and Cafe
01.2023 - 05.2024
Barista
Cozzi Cafe
04.2021 - 07.2022
Host
Hoff's Hut
02.2020 - 01.2021
High School Diploma -
Torrance High School
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