Hi, I’m
Maggi Peterson
Walker,MN
Summary
Results-driven Senior Onboarding Manager with extensive experience at RadarFirst in stakeholder engagement and project management. Successfully led the implementation of privacy and compliance solutions for global enterprises, while developing effective onboarding frameworks. A committed client advocate known for meeting aggressive timelines and creating deep product knowledge within the team. I believe software makes our lives easier, but only if you know how to use it. I'm an expert at making experts.
Overview
8
years of professional experience
Work History
RadarFirstPortland, OR
Senior Onboarding Manager
05.2021 - Current
Job overview
- Simultaneously manage up to 10 complex client implementations for both Privacy and Compliance products. Client profiles range from small regional organizations to global enterprise companies.
- Lead clients through all stages of implementation, including Kickoff, Configuration, Testing, Training, and Go Live. Monitor progress to ensure on-time delivery.
- Translate client insights into actionable product recommendations for optimizing product usability, and enhance customization needs.
- Designed and piloted onboarding programs for two new products, which are now serving as frameworks for all new implementations.
- Mentor and train new hires throughout the organization. Formally onboarded four new hires in the Onboarding Manager role. Provide product training for 15+ new hires in other departments.
MEDITECHMinnetonka, MN
Senior Implementation Specialist: Revenue Cycle
04.2020 - 04.2021
Job overview
- Supported early adopters with the EMR SaaS model. Developed foundational materials and processes for SaaS model success.
- Simultaneously managed 2 to 6 customers with aggressive project timelines, ensuring all milestones were met for successful go-live goals.
- Responsible for the readiness of all revenue cycle functions, including chargemaster maintenance, coding, claim creation, remittance acceptance, statement creation, and payment workflows.
MEDITECHMinnetonka, MN
Implementation Specialist: AMB Practice Management
01.2018 - 07.2020
Job overview
- Supported customers implementing Practice Management EMR software from kickoff through three months of post-live support. Domestically, I traveled 70% of the time for client training and go-live support.
- Trained and configured all practice management aspects of the EMR solution, including scheduling, patient management, and authorization/referral.
- Developed and maintained project documentation, including implementation plans and user guides.
Northwestern Health UniversityBloomington, MN
Patient Services Coordinator
06.2017 - 10.2020
Job overview
- Coordinated patient schedules across multiple doctor schedules in a student-teaching clinic.
- Collected payments and managed outstanding balances.
- Managed annual renewal of patient privacy and consent through EMR.
Education
University of South DakotaVermillion, SD
Bachelor of Science from Healthcare Administration
12-2017
Skills
- Stakeholder Engagement
- Project Management
- Customer Support
- Problem Solving
- Customer Relationship Development
- Training and Onboarding
- Issue Escalation Management
- Incident Response
Timeline
Senior Onboarding Manager
RadarFirst
05.2021 - Current
Senior Implementation Specialist: Revenue Cycle
MEDITECH
04.2020 - 04.2021
Implementation Specialist: AMB Practice Management
MEDITECH
01.2018 - 07.2020
Patient Services Coordinator
Northwestern Health University
06.2017 - 10.2020
University of South Dakota
Bachelor of Science from Healthcare Administration
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