Summary
Overview
Work History
Education
Skills
Competencies
Certification
Timeline
Generic

Maggie Abrams

Baltimore, MD Metro Area

Summary

Strategic People Operations leader with 11+ years building HR infrastructure, compensation architecture, and workforce systems that scale. Brings a hands-on operator's approach to people strategy, designing total rewards programs, owning HRIS platforms, and advising executive leadership on org design and headcount decisions in high-growth, complex environments. Combines rigorous analytical thinking with clear execution to turn people data into business decisions.

Overview

2027
2027
years of professional experience
1
1
Certification

Work History

Manager, Strategy & Workforce Programs

AURA / Space Telescope Science Institute
Baltimore, MD
2020 - Current
  • Lead workforce strategy, org design, and compensation programs, aligning talent decisions with mission and organization priorities, funding constraints, and operational needs.
  • Partner with senior leadership and Finance on headcount forecasting, capacity modeling, and scenario planning to guide structure, staffing, and investment decisions.
  • Designed and implemented enterprise-wide job architecture and compensation structures across five centers, balancing market competitiveness, internal equity, and compliance requirements.
  • Build dashboards and KPI frameworks to track workforce trends and support executive decision-making.
  • Create and deliver presentations and planning to governance councils and board of directors
  • Lead performance management, succession planning, and change initiatives across HR, Finance, IT, Legal, and Operations.
  • Manage a team responsible for strategy, analytics, and workforce programs; drive delivery through clear governance, documentation, and scalable operating rhythms.

Analyst, Compensation & Workforce Programs

Mariner Finance
Baltimore, MD
2014 - 2020
  • Supported HR strategy and operations during rapid national growth, partnering with executive leadership on compensation, workforce planning, and organizational structure.
  • Designed and managed compensation and incentive programs for branch, regional, and corporate roles to support growth, performance, and pay equity.
  • Partnered with Finance and Operations on workforce modeling, expansion planning, and cost/ROI analysis tied to business growth.
  • Led key workstreams for Dayforce implementation, including requirements, data validation, process design, testing, rollout, and post-launch support.
  • Improved HR operations through automation, self-service tools, and process documentation that increased data accuracy and reduced manual work.
  • Supported compliance across multi-state operations, including FLSA, ADA, FMLA, and integration work related to M&A activity.

Practice Manager

Banfield The Pet Hospital
2011 - 2014

Managed day-to-day operations, staffing, and P&L for a high-volume medical practice with ~20 team members. Grew location to over $1.5M in annual revenue within two years through performance management, operational KPIs, and process improvement.

Regional Training Store Manager

Godiva Chocolatier Inc
2005 - 2011

Led flagship retail location and served as regional training manager across multiple stores. Managed teams of up to 40; built tracking tools adopted region-wide to improve sales visibility, productivity, and budget adherence.

Education

Bachelor of Science - Business Management, Human Resources

University of Maryland
MD

Skills

  • HRIS & People Systems: Workday, Dayforce, ADP, UKG Pro, Rippling (familiar), Greenhouse, Workable
  • Compensation & Analytics: PayScale, CompAnalyst, Advanced Excel modeling, Tableau, Power BI, Cognos
  • AI & Automation: Microsoft Copilot, ChatGPT, Claude, Makecom, self-service workflow design
  • Compliance: FLSA, ADA, FMLA, multi-state employment law, federal contractor regulations, immigration regulations
  • Core HR: Job architecture, pay equity, benefits design, performance management, succession planning, change management

Competencies

  • Compensation Strategy & Total Rewards
  • HRIS Ownership & Implementation
  • People Operations Infrastructure
  • Org Design & Workforce Planning
  • Executive Advisory
  • Compliance (Multi-State & Federal)
  • HR Analytics & Data-Driven Decision Making
  • Change Management
  • Team Leadership

Certification

SHRM-CP

PMP

Timeline

Manager, Strategy & Workforce Programs

AURA / Space Telescope Science Institute
2020 - Current

Analyst, Compensation & Workforce Programs

Mariner Finance
2014 - 2020

Practice Manager

Banfield The Pet Hospital
2011 - 2014

Regional Training Store Manager

Godiva Chocolatier Inc
2005 - 2011

Bachelor of Science - Business Management, Human Resources

University of Maryland
Maggie Abrams