Summary
Overview
Work History
Education
Timeline
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Maggie Aguilar

Muscatine,IA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Efficient Data Transcriber with significant training in word processing and spreadsheet management. Skilled at managing multiple, concurrent projects with competing priorities.

Overview

15
15
years of professional experience

Work History

Data Coordinator

Team Staffing Solutions
01.2023 - 01.2024


  • Streamlined data collection processes for enhanced efficiency in gathering and organizing information.
  • Enhanced data reporting capabilities with the development of user-friendly dashboards and visualizations.
  • Provided training sessions for staff members on best practices in data handling, entry, and analysis techniques.
  • Enhanced data accuracy by meticulously reviewing and verifying entered information.
  • Streamlined data entry processes for improved efficiency and increased productivity.
  • Collaborated with cross-functional teams to ensure timely and accurate data input for various projects.
  • Assisted in the implementation of a new database system, resulting in streamlined workflows and increased accuracy.
  • Provided training to new team members on company-specific data entry systems and protocols.
  • Coordinated closely with other departments to facilitate smooth flow of information across business units, ultimately ensuring consistent application of corporate policies on data handling.
  • Served as a reliable resource within the team, always willing to assist colleagues and ensuring seamless work transitions during periods of absence or high workload.
  • Maintained data entry requirements by following data program techniques and procedures.
  • Participated in weekly conference calls with management to discuss department updates and strategies.

Customer Care Representative

Kent Precision Foods Group
01.2019 - 04.2021
  • Hired full-time after working 11 years as a contracted worker in another department.
  • Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
  • Streamlined call response times for improved customer experience through effective communication techniques.
  • Maintained a high level of product knowledge to provide accurate information and support to customers.
  • Contributed to team success, consistently achieving call center performance metrics.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Professionally respond to customer inquiries and issues via 800, email, fax, and/or other media methods.
  • Effectively and professionally handle customer complaints regarding product problems. Process forms, orders, and applications requested by the customers.
  • Identify problem issues and determine the appropriate course of action. Record details of comments, inquiries, complaints, and actions taken in the system
  • Worked remotely during the pandemic. Provide individualized customer service of high-standard professional level.

Grain Lab Technician

RJK Inc.
09.2008 - 01.2019
  • Enhanced laboratory efficiency by streamlining sample collection and processing procedures.
  • Contributed to successful research outcomes through accurate data analysis and interpretation.
  • Maintained a safe and organized laboratory environment, adhering to strict safety protocols.
  • Collaborated with multidisciplinary teams for timely completion of research projects.
  • Answer incoming calls from customers and also speak with drivers through two-way radio or in person, in order to get their account information and set-up appointments.
  • Do various tests on corn samples and input results of testing into appropriate programs. Receive incoming contracts from customers.

Education

No Degree - Business Administration

Muscatine Community College
Muscatine, IA

Timeline

Data Coordinator

Team Staffing Solutions
01.2023 - 01.2024

Customer Care Representative

Kent Precision Foods Group
01.2019 - 04.2021

Grain Lab Technician

RJK Inc.
09.2008 - 01.2019

No Degree - Business Administration

Muscatine Community College

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Maggie Aguilar