Maggie Bailly
Pleasanton,CA
Summary
Versatile Customer Success Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Customer Success Manager
Veracode
08.2022 - Current
- Developed and implemented customer success plans to ensure that customers are achieving their desired outcomes.
- Tracked customer satisfaction metrics such as product usage, adoption rates, engagement levels, retention rates, and feedback surveys.
- Provided guidance on how to use the software product in order to maximize value from it.
- Collaborated with sales teams to develop strategies for upselling and cross-selling products or services.
Team Lead, Customer Success Manager
WhiteHat Dynamic by Synopsys
10.2019 - 08.2022
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Developed strategies to increase team productivity and improve customer service levels.
- Conducted performance appraisals for team members, providing feedback and identifying areas of improvement.
- Trained new staff in relevant processes and procedures.
- Resolved escalated customer complaints or queries promptly and efficiently.
Sales Development Representative
WhiteHat Dynamic by Synopsys
01.2019 - 10.2019
- Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
- Developed relationships with existing customers to increase sales opportunities.
- Gathered customer requirements and provided product information to meet their needs.
- Conducted market research to identify new business opportunities.
- Maintained an up-to-date database of prospects and clients.
Education
High School Diploma -
Gunderson High School
San Jose, CA06-2005
Skills
- Cybersecurity
- Web Applications
- Application Security
- Strategic Planning
- Strategic communications
- CRM Software
- Research and due diligence
- Customer Retention
- DevSecOps
- Data-driven decision-making
- Upselling strategies
- Relationship Management
- Customer Advocacy
Certification
- Certified Customer Success Manager (CCSM) Level 1 - SuccessHACKER
- Certified Customer Success Manager (CCSM) Level 2 - SuccessHACKER
Timeline
Senior Customer Success Manager
Veracode
08.2022 - Current
Team Lead, Customer Success Manager
WhiteHat Dynamic by Synopsys
10.2019 - 08.2022
Sales Development Representative
WhiteHat Dynamic by Synopsys
01.2019 - 10.2019
High School Diploma -
Gunderson High School
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