Charismatic manager and determined problem-solver with talents for team building, leading and motivating, as well as excellent customer relations and relationship-building skills. Dedicated to creating an environment of success and pursuit to build the highest performing organization.
Overview
12
12
years of professional experience
Work History
Valparaiso Club and Kidstop Director
Boys & Girls Club Of Greater Northwest Indiana
02.2020 - Current
Increased daily attendance, membership, and revenue.
Generated the largest revenue for a summer and school year program.
Created a cohesive team of over 39 staff throughout 12 locations through leadership, guidance, and opportunities for professional growth.
Provided feedback and developed new membership systems.
Successfully opened a new Club location while increasing memberships.
Developed new processes to ensure program quality while maintaining the highest of customer service standards.
Developed new leadership skills in order to maintain a high level of critical problem solving.
Attended and participated in multiple Boys & Girls Clubs of America events and seminars.
Received and retained training in leadership, grant program development, and time management for high performance and success.
Kidstop Director
Boys & Girls Club Of Greater Northwest Indiana
11.2014 - 02.2020
Increased team wages by pursuing and presenting increased revenue and pricing in daily and weekly programming.
Developed high-performing a team through leadership, guidance, and opportunities for professional growth.
Increased number of Kidstop locations and staffing.
Managed over 30 staff on daily basis.
Created an effective and efficient tracking system to provide the best customer service while maintaining all policies and procedures.
Improved daily attendance and revenue by building relationships and expanding programming.
Attended multiple Boys & Girls Club of America and Indiana Alliance seminars.
Obtained instructor certification for CPR and First Aid.
Developed grant supervision and implantation skills for high performance and revenue.
Kidstop Site Assistant
Boys & Girls Clubs Of Porter County
02.2012 - 02.2014
Provided quality care and programming to members.
Improved leadership and development skills.
Developed knowledge of Boys & Girls Club programming.
Education
Ball State University
Muncie, IN
Valparaiso High School
Valparaiso, IN
2009
Skills
Project and Program Management
Staff Development and Training
Strategic Planning
Charismatic Leader
Verbal and Written Communication
Timeline
Valparaiso Club and Kidstop Director
Boys & Girls Club Of Greater Northwest Indiana
02.2020 - Current
Kidstop Director
Boys & Girls Club Of Greater Northwest Indiana
11.2014 - 02.2020
Kidstop Site Assistant
Boys & Girls Clubs Of Porter County
02.2012 - 02.2014
Ball State University
Valparaiso High School
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