Maggie Byford
Maricopa,Arizona
Summary
Looking for a goal-oriented career that gives me a challenge where I can show off my expert listening and negotiation skills as a reliable, trustworthy employee. With the opportunity to show my good communication skills, leadership ability, and the capability or part of a group in order to grow within the company.
Overview
9
9
years of professional experience
Work History
Client Account Associate
Velocity Global
Denver, CO
07.2021 - 01.2023
- Maintained detailed documentation using Software.
- Answered customer emails, chats and telephone calls to respond to questions, provide details and resolve concerns.
- Verified deposits, rectified discrepancies and processed end-of-day paperwork using Software with Number% accuracy.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Created detailed expense reports to facilitate reimbursement for business expenses incurred.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Advocate
Carvana
, Tempe AZ
02.2019 - 07.2021
- Maintain customer experience with providing clarity and solutions for their delivery
- Handle escalations with delayed deliveries
- Assist other employees with any account issues or help with de- escalating situations
- Been promoted to advocate 2 with outstanding call flow.
Debt Collector
Chase Bank
, Tempe AZ
02.2019 - 10.2019
- Assisted with training of new customer representatives in collections and helped motivate new team members with various incentives
- Delivered outstanding customer service in a variety of situations and settings related to account management
- Created a phone call scheduling strategy when calling back customers in order to maintain consistent contacts
- Remained calm and upbeat during calls with unsatisfied customers
- Meeting a 4.0 on the scorecard to maintain outstanding performance.
Retention Rep/ Training Manager
Concentrix
Tempe
05.2018 - 02.2019
- Assisted clients in understanding their available options and helped them select the right service plans for their needs
- Collaborated with colleagues to discuss market strategies
- Assisted new hires in creating and strengthening important skills that are critical to job performance.
Customer Support
Godaddy
Gilbert, AZ
12.2016 - 03.2018
- Resolves technical issues related to any Godaddy hosting service, FTP clients, cPanel, Wordpress, Plesk, MySQL and more while navigating through multiple systems
- Interactions range from questions about current Godaddy products, services and or consultation of new purchases
- Effectively responds and provides information to customers regarding new offerings, contract extension options and attempted to cross-sell additional product/ services
- Top performer more than once when it comes to customer care and sales.
Massage Therapist
Massage Envy
Mesa, AZ
08.2016 - 12.2016
- Cross trained in management, scheduling for multiple therapist, answering phones
- Specialize in deep tissue, trigger point, Swedish, and chair massage
- Performed custom massage therapy to multiple client to fit their unique needs in increment of 60-90 minutes
Debt Collector
GC Services
Mesa, AZ
07.2014 - 07.2016
- Consistently met or exceeded monthly goals
- Flourished in a high volume paced environment
- Tactfully resolved challenging situations professionally and calmly in a firm but friendly manner often with irate customers
- Evaluated accounts and recommended appropriate action throughout the collection cycle
Education
Diploma - undefined
Mountain View High School
Skills
Fast past environmentCommunicationMicrosoft SuiteCustomer SupportDe-escalating calls
Zen desk
Expensify
Slack
Sales force
Timeline
Client Account Associate
Velocity Global
07.2021 - 01.2023
Advocate
Carvana
02.2019 - 07.2021
Debt Collector
Chase Bank
02.2019 - 10.2019
Retention Rep/ Training Manager
Concentrix
05.2018 - 02.2019
Customer Support
Godaddy
12.2016 - 03.2018
Massage Therapist
Massage Envy
08.2016 - 12.2016
Debt Collector
GC Services
07.2014 - 07.2016
Diploma - undefined
Mountain View High School