Maggie Carpenter
Nuevo,CA
Summary
Health Advisor experienced handling high volume of calls in fast-paced call center environments. Well-versed in answering questions, researching problems and resolving discrepancies. Detail-oriented and personable with exceptional work ethic and passion for service.
Overview
10
10
years of professional experience
Work History
Health Concierge
Aetna Health
11.2021 - 01.2024
- Enhanced patient satisfaction by providing personalized assistance and addressing their healthcare needs promptly.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Collaborated with healthcare providers to ensure timely delivery of services, enhancing patient outcomes.
- Educated patients on available resources and programs, empowering them to make informed decisions about their health.
- Coordinated care between multiple departments for seamless transitions and optimal patient support.
Supervisor
Starbucks
11.2013 - 10.2019
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Managed budgets effectively, ensuring optimal allocation of resources and adherence to financial guidelines.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
Education
High School Diploma -
Heritage High School
Homeland, CA06.2013
Skills
- Insurance Verification
- Patient Confidentiality
- Data Entry Proficiency
- Appointment Scheduling
Timeline
Health Concierge
Aetna Health
11.2021 - 01.2024
Supervisor
Starbucks
11.2013 - 10.2019
High School Diploma -
Heritage High School
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