Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Certification
Timeline
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Maggie Caylor

Ozark,AL

Summary

With over 15,000 hours of experience and knowledge, I am a organized, dependable, and motivated candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to continue serving excellence in our great state of Alabama.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Licensed Esthetician & Spa Manager

Rituals Salon And Day Spa
09.2018 - Current
  • Increased client satisfaction by providing personalized spa consultations and recommending appropriate treatments.
  • Streamlined appointment booking process for improved customer experience and increased bookings.
  • Developed and implemented staff training programs to enhance service quality and consistency.
  • Collaborated with management to create promotional packages, driving revenue growth.
  • Sterilized equipment for patient treatments.
  • Recommended retail products for at-home use.
  • Developed customized facial treatments for individual clients to address specific skin care needs.
  • Stocked treatment rooms with proper supplies.
  • Performed waxing, body wrap application, and gentle exfoliation to improve overall skin condition.
  • Provided clients with knowledge of all cosmetic services being provided.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Controlled costs to keep business operating within budget and increase profits.
  • Improved safety procedures to create safe working conditions for workers.
  • Developed and implemented business strategies to achieve business goals and stay competitive.

Senior Cashier

Kids Korner
05.2011 - 09.2018
  • Enhanced customer satisfaction by efficiently processing transactions and addressing concerns.
  • Reduced wait times for customers by streamlining checkout procedures and prioritizing tasks.
  • Assisted in training new cashiers, resulting in a more efficient and knowledgeable workforce.
  • Maintained accurate cash handling standards, minimizing discrepancies in daily reconciliations.
  • Collaborated with team members to achieve store targets and improve overall performance.
  • Facilitated smooth shift transitions through clear communication of outstanding tasks and responsibilities.
  • Contributed to loss prevention efforts by vigilantly monitoring the cashier area for potential theft or other issues.
  • Identified opportunities for upselling, positively impacting store revenue through additional sales.
  • Stayed informed on company policies, allowing prompt response to questions from both colleagues and customers.
  • Handled confidential customer information responsibly, safeguarding against unauthorized access or misuse.
  • Processed both cash and card purchases and returns.
  • Reconciled daily totals to maintain balanced and compliant ledgers.
  • Received and processed customer payments.

Education

Certification in Esthetics Technology - Advanced Esthetics

Lurleen B Wallace Community College
Opp, AL
08.2018

High School Diploma -

Enterprise High School
Enterprise, AL
05.2014

Skills

  • Skin Rejuvenation
  • Eyebrow and Lash Tinting
  • HydraFacials
  • State licensing compliance
  • Acne treatment expert
  • Sales and upselling abilities
  • Body waxing specialist
  • Customer service excellence
  • Attention to detail
  • Inventory management
  • Strong communication skills
  • Strategic Planning
  • Expense Tracking

Accomplishments

  • 6 figure Esthetician
  • Chemical Peel Educator
  • Skills USA Judge and Representative
  • Supervised team of 40 staff members


Affiliations

  • WEPS
  • Pilot Club
  • Skills USA

Certification

  • Licensed Esthetician - since 2018
  • PCA Educator - since 2019
  • Aveda Ambassador - since 2019

Timeline

Licensed Esthetician & Spa Manager

Rituals Salon And Day Spa
09.2018 - Current

Senior Cashier

Kids Korner
05.2011 - 09.2018

Certification in Esthetics Technology - Advanced Esthetics

Lurleen B Wallace Community College

High School Diploma -

Enterprise High School

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Maggie Caylor