Maggie Chau
Rowlett,TX
Overview
23
23
years of professional experience
Work History
Analyst/Trader
Pinnacle Exchange
11.2022 - Current
- Validated results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Queried databases for information needed for report processing.
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Recommended process improvements to continually identify, analyze and fix constraints and challenges.
Sales Manager
TopCats Recycling
03.2020 - 11.2022
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Established and cultivated solid business relationships with new or existing customers.
Analyst/Trader
T&M Empire
02.2008 - 03.2020
- Identified trends and patterns in large datasets, leading to actionable insights for business growth.
- Developed new analytical models that improved forecasting accuracy and reduced risk exposure.
- Utilized machine learning algorithms to analyze historical data, leading to more informed strategy development.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Developed effective improvement plans in alignment with goals and specifications.
- Conducted regular reviews of operations and identified areas for improvement.
Operations Lead
Lee Financial
02.2005 - 02.2008
- Enhanced team productivity by providing ongoing training and development opportunities.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Planned operations and activities, and led projects.
- Streamlined operations by implementing efficient processes and optimizing workflows.
- Managed daily operations, ensuring timely delivery of high-quality products and services to clients.
- Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
- Conducted regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Oversaw problem resolution to address barriers to operational efficiency.
- Performed quality control and monitored production efforts.
Operations Assistant
UBS Investment Bank
12.2000 - 02.2004
- Solved problems timely and effectively, ensuring customer satisfaction.
- Managed day-to-day department operations with effective workflow coordination.
- Assisted operations manager with planning of routine operations and special projects.
- Supported daily operations by organizing office spaces for maximum functionality and ease of use.
- Provided administrative support with accurate document preparation and data entry.
- Collaborated with other departments to foster smooth operation of daily processes.
Education
Bachelor of Science - Economics And Finance
The University of Texas At Dallas
Richardson, TX05.2002
Skills
- Analytical Thinking
- MS Excel
- Team Collaboration and Leadership
- Documentation And Reporting
- Process Improvements
Languages
Chinese (Cantonese)
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Analyst/Trader
Pinnacle Exchange
11.2022 - Current
Sales Manager
TopCats Recycling
03.2020 - 11.2022
Analyst/Trader
T&M Empire
02.2008 - 03.2020
Operations Lead
Lee Financial
02.2005 - 02.2008
Operations Assistant
UBS Investment Bank
12.2000 - 02.2004
Bachelor of Science - Economics And Finance
The University of Texas At Dallas