Maggie Desormeaux
Iron Station,NC
Summary
Dynamic professional with a proven track record at Monarch, excelling in customer service, caretaker roles, and team collaboration. Skilled in medication administration and adept at problem-solving, I consistently enhance customer satisfaction and operational efficiency. My enthusiasm for empowering individuals and fostering positive environments drives my commitment to excellence in every role.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Cashier
Showmars
Huntersville, NC
02.2025 - Current
- Managed cash register operations, including handling cash and credit card payments.
- Assisted customers with inquiries and provided product information as needed.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Resolved customer complaints promptly to maintain high satisfaction levels.
Developmental Specialist Residential
Monarch
Cornelius, NC
09.2024 - 07.2025
- Delivered innovative support to residents with intellectual and developmental disabilities.
- Assisted in providing individualized services tailored to unique needs.
- Promoted wellness initiatives to empower individuals in achieving potential.
- Certified to administer prescribed medications for individuals requiring assistance.
Crew Member
My Pho
02.2023 - 07.2024
- Demonstrated ability to work efficiently during peak hours.
- Handled hot dishes and pots with speed and care.
- Provided exceptional customer service in fast-paced environments.
- Cooked and served food promptly while maintaining friendliness.
Student Employee
Roess Hall Campus Dining
09.2022 - 01.2023
- Demonstrated versatility across various stations with diverse responsibilities.
- Operated facility equipment and machinery to maintain operational efficiency.
- Circulated throughout facility, ensuring cleanliness and assisting coworkers.
- Worked independently at assigned stations while meeting deadlines.
- Led teams by effectively delegating tasks and managing time.
Crew Member
Dunkin donuts
01.2022 - 01.2023
- Maintained composure in high-pressure situations to ensure smooth operations.
- Demonstrated multitasking abilities by managing coffee orders while restocking and cleaning.
- Fostered a friendly atmosphere in stressful environments for enhanced customer experience.
- Resolved conflicts respectfully with coworkers and customers to maintain team harmony.
- Operated cash register efficiently, ensuring accurate transactions.
- Exhibited strong interpersonal skills in fast-paced settings to support team objectives.
Lifeguard
Sally's YMCA
05.2021 - 08.2021
- Achieved CPR certification to enhance emergency response capabilities.
- Practiced life-saving drills daily to ensure readiness in critical situations.
- Maintained constant preparedness and situational awareness in all environments.
- Demonstrated ability to remain calm and rational during emergencies.
- Focused attention on individuals and surroundings for prolonged periods.
- Developed skills for effective crisis management through continuous training.
Hostess
Fresh Chef
Denver, NC
01.2018 - 01.2021
- Managed phone inquiries and processed to-go orders efficiently.
- Seated guests with menus and provided silverware promptly.
- Circulated throughout restaurant to clean tables, refill drinks, and serve food.
- Assisted guests with requests, maintaining a polite and friendly demeanor.
Education
Bachelor of Science - Psychology
Appalachian State University
Boone, NC05-2024
High School degree -
Hough High school
Cornelius, NCSkills
- Communication and people skills
- Organizational and research skills
- Medication administration
- Team collaboration
- Problem solving and adaptability
- CPR and first-aid certification
Certification
- First-Aid
- CPR
Affiliations
- Musician (singing, piano and guitar)
- Crochet
Timeline
Cashier
Showmars
02.2025 - Current
Developmental Specialist Residential
Monarch
09.2024 - 07.2025
Crew Member
My Pho
02.2023 - 07.2024
Student Employee
Roess Hall Campus Dining
09.2022 - 01.2023
Crew Member
Dunkin donuts
01.2022 - 01.2023
Lifeguard
Sally's YMCA
05.2021 - 08.2021
Hostess
Fresh Chef
01.2018 - 01.2021
Bachelor of Science - Psychology
Appalachian State University
High School degree -
Hough High school
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