Maggie Edwards
La Verne,CA
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Fast learner, comfortable with computers, paired with outstanding active listening and multitasking abilities.
Overview
23
23
years of professional experience
Work History
Fulfillment Center Associate
Amazon
Bakersfield, CA
10.2020 - Current
- Picked customer orders accurately using handheld scanners and fulfillment system prompts.
- Adapted to shifting priorities during peak seasons or promotional events, ensuring prompt and accurate fulfillment of all orders.
- Adapted quickly to changing assignments, facilitating smooth daily fulfillment operations.
- Stowed inventory in designated locations, enhancing organized and accessible warehouse flow.
- Maintained clean work areas and followed workplace safety guidelines throughout shift tasks.
Customer Service Representative
Giant Eagle
Pittsburgh, PA
08.2016 - 03.2018
- Resolved customer inquiries at service desk using POS systems and store policies.
- Processed returns, exchanges, and refunds, ensuring accurate transaction records to enhance customer satisfaction.
- Assisted shoppers with product availability, pricing, and location information, contributing to informed purchasing decisions.
- Handled cash, credit, and EBT transactions with accuracy and compliance.
- Supported checkout flow during peak periods, streamlining operations to minimize wait times and enhance customer experience.
Customer Service Representative
Kroger
Lancaster, OH
07.2003 - 07.2013
- Coordinated resolution of customer issues with cashiers, department teams, and management to ensure timely support.
- Maintained professional interactions while de-escalating complaints and protecting customer satisfaction.
- Coordinated issue resolution with cashiers, department teams, and management.
- Coached and mentored new hires on service standards and customer communication, facilitating their successful integration into the team.
Education
Berne Union High School
Sugar Grove, OHSkills
- Inventory management
- Problem solving
- Customer support
- Attention to detail
- Team collaboration
- Effective communication
- Conflict resolution
Timeline
Fulfillment Center Associate
Amazon
10.2020 - Current
Customer Service Representative
Giant Eagle
08.2016 - 03.2018
Customer Service Representative
Kroger
07.2003 - 07.2013
Berne Union High School