Jonna Chiang

Amazon Fulfillment Center: Multiple Roles (Lead Problem Solver, CPT Chaser, Pack, Sort, Ambassador, SLAM, Waste Coordinator).

• Lead Problem Solver (Pack/Sort Flow) : Increased pack/sort accuracy, reduced misroutes and boosted throughput by implementing bin-count verification and workflow training.
• CPT Chaser: Reduced pack-side delays and supported on-time shipment by coordinating with inbound and outbound teams to resolve missing inventory.
• Packing: Ensured 100% packaging compliance, reducing damage claims, and improved packing speed through quality check processes.
• Sorting: Streamlined sortation workflow, reducing misroutes and improving throughput during peak season.
• Pack Ambassador Role: Mentored new hires, reducing onboarding time by 20%, and developed training guides that cut errors by 10%.
• SLAM Operations: Achieved SLAM accuracy, reducing shipping errors, and introduced label verification that cut rework.
• Education and Certifications: OSHA 40-Hour HAZWOPER Certification. RCRA Hazardous Waste Management Training.
• Waste Coordinator Role: Completed Amazon’s Waste Coordinator training program, collaborated with the EHS team, and established waste segregation protocols.
• Achievements

- Recognized as a Top Trainer for safety compliance.

- Led multiple process improvement initiatives, reducing waste and improving throughput.

- Trusted to handle complex problem-solving scenarios impacting operations and compliance