Maggie Etter
Lees Summit,MO
Summary
Reliable Account Representative with superior attention to detail and highly ethical nature. Dedicated to maintaining optimal security and customer satisfaction. Skilled in data entry and account maintenance.
Overview
10
10
years of professional experience
Work History
Data Entry Clerk (Contract Talent)
Robert Half
01.2024 - Current
- Processed debtor payments and updated accounts to reflect new balance.
- Sorted incoming reports before inputting data into processing software.
- Reduced manual workload by automating repetitive tasks using custom scripts and macros.
- Maintained high level of data security by adhering to company policies, protocols, and confidentiality requirements.
Benefits Specialist
Missouri Local Government Employee Retirement System (LAGERS)
10.2019 - 09.2023
- Provided guidance to clients regarding various aspects of their pension plans, including payment options, tax implications, and benefit distribution methods.
- Enhanced client satisfaction with accurate pension calculations and timely processing of monthly disbursements.
- Proofread documents for accuracy and completeness before inputting data into spreadsheets and databases.
- Reduced errors in payment transactions by conducting thorough data analysis and identifying discrepancies.
- Managed time efficiently in order to complete all tasks within deadlines.
- Collaborated with cross-functional teams to develop strategies for improving overall pension administration processes.
Processing Technician
Missouri Department Of Revenue
02.2019 - 09.2019
- Found solutions to complicated errors from incorrect tax filings.
- Conducted internal audits to ensure compliance with outlined policies and procedures.
- Provided exceptional customer service by addressing inquiries promptly and effectively resolving concerns.
Server
Colton's Steak House & Grill
11.2013 - 02.2019
- Served food and beverages promptly with focused attention to customer needs.
- Maintained order efficiency and accuracy through clear communication with kitchen staff.
- Increased sales significantly by upselling products to customers.
- Handled cash transactions with accuracy.
Customer Service Representative
Mid America Bank
12.2015 - 11.2017
- Assisted customers with banking needs and inquiries.
- Opened, closed, and updated accounts for customers.
- Enhanced bank profitability by effectively cross-selling various financial products and services.
- Executed wire transfers, stop payments and account transfers.
- Balanced teller drawers and ATM cash.
- Analyzed account statements to identify discrepancies and fraudulent activity.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
Education
High School Diploma -
Blair Oaks High School
Jefferson City, MOSkills
- Analytical Thinking
- Account Servicing and Recordkeeping
- Discretion and Confidentiality
- Financial Management
- Quality Assurance
- Time Management
- Cross-Functional Collaboration
Timeline
Data Entry Clerk (Contract Talent)
Robert Half
01.2024 - Current
Benefits Specialist
Missouri Local Government Employee Retirement System (LAGERS)
10.2019 - 09.2023
Processing Technician
Missouri Department Of Revenue
02.2019 - 09.2019
Customer Service Representative
Mid America Bank
12.2015 - 11.2017
Server
Colton's Steak House & Grill
11.2013 - 02.2019
High School Diploma -
Blair Oaks High School
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