Maggie Gain
Bridgeport,WV
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
E-Commerce Manager
Kroger-Clarksburg, WV
Clarksburg, WV
05.2022 - 05.2024
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Maintained compliance with company policies, objectives, and communication goals.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Cheese Lead Clerk
Kroger-Bridgeport, WV
Bridgeport, WV
01.2021 - 05.2022
- Observed deadlines, enabling timely completion of tasks
- Delivered high-quality customer service through deep commitment to knowledge and performance
- Cut and formed cheese into desired shapes for packaging different types of cheeses
- Sampled cheese products regularly to assess quality and adjust process to reach flavor
- Organized store by returning merchandise to proper areas and restocked displays
- Stocked shelves and supplies and organized displays to focus customer attention on specific items
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Recommended merchandise to customers based on needs and preferences
- Educated customers on product and service offerings
Bartender / Cook
Main street station-Bridgeport, WV
Bridgeport, WV
02.2016 - 02.2020
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships
- Upsold customers from shelf to premium brands to help boost sales
- Recommended food and drinks to patrons based on preference, pairings and special promotions
- Balanced daily registers and generated sales reports for management
- Kept track of bar tabs and transferred open tabs to dining area for wait staff
- Stayed up-to-date on latest mixology trends, bar equipment and sanitation standards
- Ordered inventory to meet expected demand with adequate stock
- Confirmed customers' ages for alcohol service and discontinued service to intoxicated guests
- Trained new bartenders on drink preparation and upselling techniques
- Poured wine, beer and cocktails for patrons
- Collected and organized daily till totals and tips
- Talked easily with patrons to build rapport and earn repeat business
- Stocked bar with beer, wine, liquor and related supplies
- Balanced tills, handled cash, processed credit card payment batches and prepared bank deposits
- Prepared new garnishes, juices and other perishables daily
- Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes
- Took drink orders from tables and bar area and relayed to bartenders
- Sanitized food preparation areas, grills and equipment to avoid cross-contamination from raw items
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction
- Set up and performed initial prep work for soups, sauces and salads
- Chopped, diced and sliced vegetables and fruit ahead of dinner rush
- Grilled and deep fried various foods
- Replenished food items from inventory and rotated ingredients
- Maintained safe operations of food prep equipment to reduce complications and retain safety procedures
- Precooked certain items during slow periods to reduce wait times during lunch and dinner rush
- Regulated oven, broiler and roaster operations for cooking at correct temperatures
- Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity
Abstractor
Latitude and Regulatory Services
Buckhannon, WV
12.2010 - 02.2015
- Examined deeds, deeds of trust, liens, judgments, and easements
- Performed title searches, ordered reports and obtained clearance documents
- Analyzed real estate records to verify property facts and details
- Maintained regular communications with clients to discuss and resolve issues
- Analyzed chain of title and prepared reports outlining title-related matters
- Evaluated documents to determine property ownership
- Processed and maintained title files, implementing security measures to protect data
- Collected, organized and logged paperwork from field to coordinate efficient closings
- Copied and summarized recorded documents such as mortgages, trust deeds and contracts affecting property titles
- Searched private records and titles, checking for restrictions that could halt property sales
- Reported on discovered encumbrances and outlined required corrective actions to clear titles.
Education
High School Diploma -
Pickens High School
06.2010
Skills
- Customer satisfaction Quality Improvement
- Peer relationships Experience in leadership
- Verbal and writing communication Basic Math
- Administrative tasks Organization
- Scanning and copying Problem resolution
- Team collaboration Conflict resolution
- Mentoring and training Inventory rotation
- Meeting and exceeding sales goals
- Supervision Product Knowledge
- Strategic sales Opening and closing procedures
- Sales promotions Superior communication skills
- Shrinkage prevention
- Leadership
- Order Fulfillment
- Data Analytics
- Customer Order Management
- Operating Procedures and Policies
- Decision-Making
- Relationship Building
Timeline
E-Commerce Manager
Kroger-Clarksburg, WV
05.2022 - 05.2024
Cheese Lead Clerk
Kroger-Bridgeport, WV
01.2021 - 05.2022
Bartender / Cook
Main street station-Bridgeport, WV
02.2016 - 02.2020
Abstractor
Latitude and Regulatory Services
12.2010 - 02.2015
High School Diploma -
Pickens High School