Victor Alvarez
Rutherford,NJ
Summary
System Engineer and Data Science Master’s candidate at Stevens Institute of Technology with a proven track record in data-driven decision-making. Over three years at Amazon, advanced from Level 1 Associate to Level 4 Assistant Manager, utilizing data analytics to drive operational improvements and e-commerce success. Skilled in translating data insights into strategic actions to foster business growth.
Overview
4
4
years of professional experience
1
1
Certification
Work History
E-Commerce Manager
Galaxy Home Furnishing
05.2023 - Current
- Optimized e-commerce fulfillment strategy to minimize costs while maximizing profits and customer satisfaction.
- Incorporated e-commerce objectives in social media platform management.
- Customized e-commerce platforms by building new products, designing landing pages and integrating new vendors and apps to further enhance website UI and UX.
- Developed and executed e-commerce positioning, values, tone of voice and design elements to bring value and convenience to customers.
- Tracked consumer behavior, content management and weight of purchase to develop robust customer acquisition and retention programs.
Assistant Manager
Amazon
03.2022 - 05.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Process Assistant
Amazon
09.2021 - 03.2022
- Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
- Identified and resolved process issues to drive optimal workflow and business growth.
- Conducted training and change management processes to improve operations.
- Maintained knowledge of industry techniques, methods and equipment to create competitive advantage leading to business growth.
- Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
- Offered data-driven recommendations to align company strategies and process improvement initiatives.
Prime Associate
Amazon
04.2020 - 09.2021
- Performed proper lifting and handling techniques to maintain safe working environment.
- Verified product quantity and quality to determine accuracy of orders and reduce errors.
- Reduced fulfillment errors by using RF scanners to quickly pick items to proper bins.
- Utilized forklifts and pallet jacks to transport orders and prepare for shipment delivery.
- Received returns of damaged and incorrect orders to process replacements.
- Moved boxes and organized aisles to open up floor space and enable forklift operators to move freely through warehouse.
Education
Master of Science - Data Science
Stevens Institute of Technology
Hoboken, NJ05.2025
Bachelor of Science - System Engineering
Instituto Tecnologico De Santo Domingo
Santo Domingo, Dominican Republic04.2020
Skills
- Process Improvement
- Data Validation
- Data Quality Assurance Processes
- Data Analysis
- Python Programming
- Statistical Analysis
- Database Programming and SQL
- Git
- Data Visualization and Presentations
- SQL
- Tableau
- Data Science
Certification
Google Data Analytics
Languages
Spanish
Native or Bilingual
Timeline
E-Commerce Manager
Galaxy Home Furnishing
05.2023 - Current
Assistant Manager
Amazon
03.2022 - 05.2023
Process Assistant
Amazon
09.2021 - 03.2022
Prime Associate
Amazon
04.2020 - 09.2021
Master of Science - Data Science
Stevens Institute of Technology
Bachelor of Science - System Engineering
Instituto Tecnologico De Santo Domingo
Google Data Analytics
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