M Evelyn Gonzalez
Evelyn
Miami,FL
Summary
Motivated Dispensing Licensed Optician. Passionate about delivering great customer service to promote loyal business. Bilingual, fluent in English and Spanish. Offering over 10 years of progressive experience in the optical field.
Enthusiastic individual with superior skills in working in both team-based and independent capacities. Bringing strong work ethic and excellent organizational skills to any setting. Excited to begin new challenge with successful team.
Overview
18
18
years of professional experience
Work History
Licensed Optician
Walmart Vision Center
Homestead, FL
01.2019 - Current
- Recognized by management for providing exceptional customer service.
- Created agendas and communication materials for team meetings.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Improved operations by working with team members and customers to find workable solutions.
- Improved customer satisfaction by finding creative solutions to problems.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
General Manager
Americas Best Contacts and Eyeglasses
Homestead, FL
01.2016 - 11.2019
- Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
- Consistently complied with company policies and government regulations.
- Motivated and led team members to work together to achieve targets.
- Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Licensed Optician
Walmart Vision Center
Miami, FL
09.2007 - 01.2016
- Took specific facial measurements, including optical centers of eyes, pupillary distance and temple length.
- Checked finished lenses for conformance to order specifications, quality and customer needs.
- Instructed customers on methods for adapting to glasses, proper wear and necessary care.
- Repaired and adjusted frames to meet customer needs.
- Recommended specific lenses, coatings and frames to suit individual client needs.
- Pretested patients prior to optometrist examinations, including pressures, visual acuities and autorefraction.
- Documented customer prescriptions, wrote detailed work orders and collected payments to facilitate smooth appointments.
Education
Associate of Science - Opticianry
Miami Dade College
Miami, FLBachelor Of Science - Leadership And Supervision
Miami Dade College
Miami, FLSkills
- Supervising team
- Educating consumers
- Verifying orders
- Managing inventory
Timeline
Licensed Optician
Walmart Vision Center
01.2019 - Current
General Manager
Americas Best Contacts and Eyeglasses
01.2016 - 11.2019
Licensed Optician
Walmart Vision Center
09.2007 - 01.2016
Associate of Science - Opticianry
Miami Dade College
Bachelor Of Science - Leadership And Supervision
Miami Dade College
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