Maggie Greene
Aspiring Counselor
Clifton Park,NY
Summary
Enthusiastic and adaptable professional with diverse experience in customer engagement, social media management, and child-focused services. Skilled in event planning, communication, and service delivery through roles in media, retail, and caregiving. Background includes managing social media for Adventureland, hosting family events, and supporting children and adults with learning differences through a scholarly internship. Proven ability to connect with individuals across age groups, with strong listening and interpersonal skills. Recognized with the Vivian & Tony Gentile Helping Hands Scholarship (2024) and the New York State Seal of Biliteracy (2020).
Overview
6
6
years of professional experience
3
3
years of post-secondary education
1
1
Certification
2
2
Languages
Work History
Membership Services Representative
Southern Saratoga YMCA
03.2025 - Current
- Created successful sales presentations to highlight membership, overcome objections and close sales.
- Enhanced member satisfaction by providing exceptional customer service and addressing concerns promptly.
- Assisted prospective and established members in person or by telephone.
- Processed new memberships and renewals, ensuring accurate data entry and timely processing.
Store Cashier/Party Host/Content Creator
Adventureland
08.2019 - Current
- Brainstormed ideas for new video concepts and stories. Scheduled posts daily across all social media channels, maintaining media presence.
- Developed and implemented creative activities encouraging kids and family involvement and showcased their contributions across various platforms.
- Customer service, involving cashier work, food preparation, and hosting children's birthday parties.
Undergraduate Student Intern
Special Olympics New York
09.2024 - 12.2024
- Gained valuable experience in event planning, marketing, and communication through events, meetings, and functional tasks.
- Learned OpenMRS and GMS systems.
- Learned the importance of inclusion and community impact.
- Gained experience with people of all ages with learning differences.
- Helped facilitate and volunteer at events working hands on with learning disabled communities at Athlete Appreciation Night, MATP Culmination Event, and Capital Region Singles Bowling Competition.
Education
B.A - HUMAN DEVELOPMENT, PSYCHOLOGY MINOR
University At Albany
Albany, NY 08.2021 - 12.2024
Skills
- Customer Engagement
- Team Collaboration
- Active Learning
- Customer Service
- Adaptability
- Empathy
- Communication
- Organization
- Record keeping
Certification
Adult and Pediatric First Aid/CPR/AED Certified - Apr 2025-2027
Timeline
Membership Services Representative
Southern Saratoga YMCA
03.2025 - Current
Undergraduate Student Intern
Special Olympics New York
09.2024 - 12.2024
B.A - HUMAN DEVELOPMENT, PSYCHOLOGY MINOR
University At Albany
08.2021 - 12.2024
Store Cashier/Party Host/Content Creator
Adventureland
08.2019 - Current
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