Maggie Grout
West Springfield,MA
Summary
Dedicated administrative assistant with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Proven track record of maintaining efficient office operations. Knowledgeable in scheduling and coordinating meetings, managing expense reports, payroll, and AP/AR.
Overview
7
7
years of professional experience
Work History
Referee
USA Lacrosse
06.2023 - Current
- Trained to officiate youth and high school games and maintain and follow a schedule.
- Enforced rules and regulations during games to facilitate safe and fair play.
- Kept track of time and scores during games
- Controlled game flow to maintain safe and fair environment.
Private Nanny
Private Household
04.2017 - 11.2023
- Provided childcare services for children ages 2-12.
- Duties included driving them to activities, meal prep, assisting wardrobe changes, providing entertaining and engaging activities, and maintaining bedtime routines.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
Accounts Payable/ Receivable Clerk
Complete Restoration Solutions
06.2023 - 08.2023
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Processed and recorded accounts receivable transactions to facilitate prompt collection of customer payments.
- Prepared vendor invoices and processed incoming payments.
- Matched invoices to purchase orders for proper documentation and to facilitate payment.
- Performed daily bank reconciliations, detecting and resolving discrepancies between bank statements and company records.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Input financial data and produced reports using QuickBooks and Encircle.
Sales Associate
Hollister.Co
06.2023 - 08.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Managed efficient cash register operations.
Sales Associate
Pacsun
07.2022 - 11.2022
- Retail customer service and sales floor associate at busy clothing store
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Managed efficient cash register operations.
- Prepared merchandise for sales floor by pricing or tagging.
Office Assistant/ On-site Cleaner
Complete Restoration Solutions
12.2019 - 07.2022
- Interacted with customers by phone, email, or in-person to provide information.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Familiar with Accounts Payable, Accounts Receivable, Deposits, reconciliations, Journal entries, and MS Office
- On-site labor including pack-outs, proper protocol clean-up, and various tasks associated with restoration process.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Completed clerical tasks such as filing, copying, and distributing mail.
- Input data into spreadsheets and databases.
Hostess
Tavern Restaurant
10.2020 - 06.2021
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Sales Associate
Agawam Flower Shop
08.2016 - 01.2021
- Provided customer service with order taking, bouquet building, and deliveries
- Balanced register, created in-store displays, maintained flower conditions and cooler presentation
- Skills include corsage making, Vase designing, wrapped bouquets, and proper knowledge of flower hydration.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Referee
Park And Recreation
12.2017 - 03.2020
- Town of West Springfield Park & Rec Basketball Program, Trained to officiate youth games, maintain schedule, teach, and enforce rules.
- Coordinated with other referees to execute smooth and consistent games.
- Navigated difficult situations using effective communication and explanation of game rules.
Caterer Assistant
Partner’s Restaurant
09.2017 - 10.2018
- On site wedding/event wait staff, and in restaurant prep
- Set up and disassembled food service stations, equipment and furniture per contract specifications.
- Delivered catered food and supplies to facility for on-time set-up.
- Replenished banquet stations and verified food temperatures and cleanliness of service areas.
Education
Bachelor of Science - Accounting And Business Management
Framingham State University
Framingham, MA05.2025
High School Diploma -
West Springfield High School
West Springfield, MA06.2021
Skills
- QuickBooks, Excel, Word, and more
- Athlete
- Professional Phone Skills
- Team leader
- Organized
- Time Management Skills
- Scheduling
- Invoice Processing
- Payroll Processing
- AR/AP
- File Maintenance
- Administrative Support
West Springfield Ecumenical Outreach Program
Volunteer provides meals and prepping holiday events for neighbors in need. Participated in Sunshine Sandwich Making Group, the Phil Coburn Thanksgiving Dinner Delivery Program, Community Christmas events stuffing stockings, and being an Elf for Santa.
Timeline
Referee
USA Lacrosse
06.2023 - Current
Accounts Payable/ Receivable Clerk
Complete Restoration Solutions
06.2023 - 08.2023
Sales Associate
Hollister.Co
06.2023 - 08.2023
Sales Associate
Pacsun
07.2022 - 11.2022
Hostess
Tavern Restaurant
10.2020 - 06.2021
Office Assistant/ On-site Cleaner
Complete Restoration Solutions
12.2019 - 07.2022
Referee
Park And Recreation
12.2017 - 03.2020
Caterer Assistant
Partner’s Restaurant
09.2017 - 10.2018
Private Nanny
Private Household
04.2017 - 11.2023
Sales Associate
Agawam Flower Shop
08.2016 - 01.2021
Bachelor of Science - Accounting And Business Management
Framingham State University
High School Diploma -
West Springfield High School
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