Maggie Hess
Carlsbad
Summary
Compassionate Hospice RN dedicated to guiding patients and families through life's final chapter with dignity, presence, and skilled symptom management. Experienced in interdisciplinary coordination, patient and family education, and holistic care planning. I seek to contribute my clinical expertise and heart-forward approach to a hospice team committed to comfort, meaning and quality at the end of life.
Overview
7
7
years of professional experience
1
1
Certification
Work History
RN Case Manager
The Elizabeth Hospice
Escondido, California
10.2024 - Current
- Delivered compassionate end-of-life care to 15–18 patients, managing complex symptoms such as pain, dyspnea, agitation, and wound care.
- Educated patients and families on disease progression, medication administration, and comfort-focused care, empowering informed decision-making.
- Collaborated closely with interdisciplinary team members including physicians, aides, social workers, chaplains, and volunteers to address the medical, emotional, and spiritual needs of patients and families.
- Provided crisis intervention and on-call support to families during emergent changes in condition or imminent death.
- Managed medication regimens, coordinated DME and supply orders, and ensured compliance with hospice regulatory standards and documentation requirements.
Telemetry Registered Nurse
Dignity Health
Gilbert, USA
05.2023 - 05.2024
- Educated patients on preventive care and lifestyle choices to reduce symptoms of conditions such as CHF and preventing readmissions.
- Managed care for Post Cardiac Cath Lab patients.
- Monitored patients' hemodynamic statuses, interpret rhythms, and administer prescribed cardiac medication and drips.
- Tracked patients' vitals consistently by monitoring equipment and immediately notifying treating clinicians of decompensation concerns.
- Alleviated patients' fears and anxiety with skillful application of professional clinical knowledge and expert interpersonal communication skills.
Caregiver
Self- Employed
Scottsdale, USA
09.2022 - 05.2023
- Provided patient assistance with activities of daily living (ADLs), doctor appointments, and medication compliance while adhering to consistent safety practices.
- Managed patient care plans and effectively communicated with resources to promote patient advocacy.
- Promoted patient independence by assisting with physical therapy exercises to build confidence in mobility.
- Assisted patient's with bathing, clothing, cleaning, cooking and other duties as assigned by patient's family.
Clinical Research Coordinator
HOPE Clinical Research Institute
Phoenix, USA
01.2020 - 11.2020
- Fostered a culture of thorough, detailed, and organized documentation to improve efficiency by 18% for healthcare providers when interacting with new patients.
- Ensured subject safety while altering the subject's heart rate in an attempt to meet target heart rate for completion of Apple Heart Study in patients diagnosed with Atrial Fibrillation.
- Developed recruitment strategies and an enrollment plan with site staff to meet goals while ensuring all inclusion and exclusion criteria are met per protocol.
- Instructed patients on urine, stool and other bodily fluid specimen collection.
- Collected, stored and prepared blood samples for laboratory testing per written specifications and established protocols.
Research Assistant
Synexus Clinical Research
Phoenix, USA
05.2018 - 05.2019
- Maintained protocol requirements for obtaining informed consents, patient visits, patient visit schedules, test procedures, lab draws, and drug accountability requirements.
- Drew blood from patients for various medical tests and procedures.
- Completion of data entry into case report forms with accurate data and reporting of adverse events to study sponsor in a timely manner.
- Adhered to all GCP guidelines, FDA regulations, and ethical standards of Clinical Research.
- Conducted patient care visits and ensure all study procedures are in compliance with appropriate protocol.
Education
BACHELOR OF SCIENCE (B.S.) - NURSING
Ottawa University
Phoenix01-2026
ASSOCIATE IN APPLIED SCIENCE (A.A.S.) - NURSING
Gateway Community College
Phoenix12.2022
BACHELOR OF SCIENCE (B.S.) - BUSINESS MANAGEMENT
Wilkes University
Wilkes-Barre12.2018
Skills
- Care coordination
- Patient Advocacy
- Compassion
- Adaptability
- Effective Therapeutic Communication
- Empathy
- Multidisciplinary Collaboration
- Patient Rapport
Certification
- Registered Nurse, #95378720, CA
- Basic Life Support (BLS) Certification
- Advanced Life Support (ACLS)
- Good Clinical Practice (ICH GCP E6 R2)
References
References available upon request.
Timeline
RN Case Manager
The Elizabeth Hospice
10.2024 - Current
Telemetry Registered Nurse
Dignity Health
05.2023 - 05.2024
Caregiver
Self- Employed
09.2022 - 05.2023
Clinical Research Coordinator
HOPE Clinical Research Institute
01.2020 - 11.2020
Research Assistant
Synexus Clinical Research
05.2018 - 05.2019
BACHELOR OF SCIENCE (B.S.) - NURSING
Ottawa University
ASSOCIATE IN APPLIED SCIENCE (A.A.S.) - NURSING
Gateway Community College
BACHELOR OF SCIENCE (B.S.) - BUSINESS MANAGEMENT
Wilkes University