Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Maggie Hill

Columbia,SC

Summary

Dynamic and adaptable former Chick-fil-A Team Member with a proven track record in customer service and problem-solving. Excelled in a fast-paced environment, enhancing customer satisfaction and team efficiency through effective communication and leadership. Demonstrated exceptional skill in cash handling and relationship building, contributing to a positive work atmosphere and achieving company goals.

Energetic and collaborative individual with passion for teamwork and customer satisfaction. Understands importance of effective communication and problem-solving. Committed to contributing positively and making meaningful impact on team goals.

Overview

1
1
year of professional experience

Work History

Chick-Fil-A Team Member

Chick-fil-A
06.2023 - 08.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Learned all required tasks quickly to maximize performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Operated register to process payments and collect cash payment for order totals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained productive, efficient approach to all tasks.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
  • Addressed and resolved customer complaints in polite and professional manner.
  • Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
  • Assisted with inventory counts and stocking of merchandise.
  • Assisted customers in selecting merchandise best suited to needs.
  • Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
  • Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles.
  • Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
  • Managed multiple projects simultaneously by prioritizing tasks effectively and adjusting workload as necessary to meet deadlines.
  • Participated in community events, strengthening store's local engagement and reputation.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Education

Bachelor of Science - Biological Sciences

University of South Carolina
Columbia, SC
05-2028

High School Diploma -

Dorman High School
Roebuck, SC
05-2024

Skills

  • Customer service
  • Positive attitude
  • Problem-solving
  • Collaboration and teamwork
  • Attention to detail
  • Following instructions
  • Cash handling
  • Cleaning
  • Flexible schedule
  • Leadership qualities
  • Money handling
  • Goal setting and achievement
  • Creativity and innovation
  • Organizing work stations
  • Complex Problem-solving
  • Product knowledge
  • Training and mentoring
  • Complaint resolution
  • Relationship building
  • Team building
  • Order preparation
  • Sales and marketing
  • Task prioritization
  • Social media expertise

Accomplishments

    In High School, I was the Head Drum Major of the Dorman High School Marching Band for two years. During that time, i was able to learn how to be an effective and good leader, and how to solve problems quickly and efficiently. I also learned to build and maintain professional relationships, how to manage my time, and how to work with others effectively. I was also the pianist for the Dorman High School Indoor Percussion program for three years, in which we won a bronze medal at the WGI World Championships in 2022, became the first group in South Carolina history to be promoted to Scholastic World Class in 2023, and performed in the WGI World Championships as a World Class group in 2024. This year, I am a clarinetist in the MIghty Sound of the Southeast Marching Band, which was selected to perform in the 2024 Macy's Thanksgiving Day Parade. Throughout High School and college, I have remained active in the band.

Timeline

Chick-Fil-A Team Member

Chick-fil-A
06.2023 - 08.2024

Bachelor of Science - Biological Sciences

University of South Carolina

High School Diploma -

Dorman High School

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Maggie Hill