Maggie Hillock
Chicago,IL
Summary
Customer service-oriented professional with exceptional multitasking and time management abilities. Committed to ensuring every customer receives a positive and memorable experience.
Overview
6
6
years of professional experience
Work History
Substitute Teacher
The Chicago High School for the Arts
Chicago, IL
09.2024 - Current
- Provided instruction and guidance to students in the absence of a regular teacher.
- Assisted with classroom management issues when needed.
- Implemented school policies and procedures in the classroom.
- Maintained accurate records of student performance, attendance, and behavior.
- Ensured that each student had access to appropriate materials and resources.
Percussion Sectional Coach
Chicago Youth Symphony Orchestra
Chicago, IL
09.2024 - Current
- Provided guidance to participants in order to help them develop their skills and achieve desired goals.
- Created individualized plans and monitored progress of students towards set objectives.
- Instructed students spanning from elementary to middle school.
Usher
Auditorium Theatre
Chicago, IL
09.2022 - Current
- Greeted guests and directed them to their seats.
- Verified tickets for entry into the venue.
- Provided information regarding events, facilities, and services.
- Ensured that emergency exits were not blocked or obstructed.
- Maintained order throughout the event venue.
- Monitored guest behavior to ensure compliance with safety regulations.
- Distributed programs and other materials to guests as needed.
- Answered questions from guests about events, venues, times.
- Provided assistance to people with disabilities who require special accommodation.
- Checked assigned sections for cleanliness and assisted in keeping venue clean during, between, and after shows.
- Maintained positive working relationship with fellow staff and management.
Camp Counselor/Percussion Instructor
University of Wisconsin - Whitewater
Whitewater, WI
07.2022 - Current
- Led percussion sectionals to enhance musical skills.
- Instructed student populations at both middle and high school levels.
- Led classes focused on percussion ensemble and hand drumming.
- Maintained a secure and enjoyable environment for children under supervision.
Percussion Instructor
Kenosha Unified School District
Kenosha, WI
05.2022 - Current
- Developed and implemented percussion curriculums for students at the high school level
- Assisted with the selection of appropriate percussion instruments and equipment.
- Coached students on how to read music, practice techniques, and perform in a group setting.
- Provided constructive feedback on performances and encouraged improvement.
- Demonstrated expertise in both concert and marching bands.
Camp Counselor/Childcare Worker
Geneva Lakes Family Ymca
Lake Geneva, WI
06.2019 - 08.2022
- Organized and supervised camp activities, such as swimming, arts and crafts, and sports.
- Provided emotional support to campers dealing with homesickness or other issues related to being away from home.
- Provided guidance and support to ensure the safety of all campers in a variety of outdoor settings.
- Maintained accurate records including daily attendance logs, incident reports, and medical forms.
- Assisted in developing weekly lesson plans for various age groups.
- Managed inventory of camping supplies.
- Communicated regularly with parents regarding their child's progress at camp.
- Collaborated with fellow counselors in planning fun evening events such as movie nights or talent shows.
- Enforced COVID-19 safety procedures and protocols before, during and post-camp to enhance wellness.
Office Assistant
University of Wisconsin - Whitewater
Whitewater, WI
03.2022 - 05.2022
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Managed daily office operations and maintained a clean and efficient workspace.
- Maintained confidentiality of sensitive information and documents.
Building Manager
University of Wisconsin - Whitewater
Whitewater, WI
10.2020 - 05.2022
- Oversaw daily operations of the building to ensure smooth functioning of all activities within it.
- Organized emergency response plans in case of any disasters or crises.
- Monitored facilities and identified maintenance and repair needs.
- Managed building opening and closing procedures
Fieldhouse Desk Attendant
University of Wisconsin - Whitewater
Whitewater, WI
10.2018 - 03.2020
- Greeted customers in a friendly and professional manner.
- Assisted customers with questions, concerns, and requests for information.
- Ensured that all safety protocols were adhered to during shifts.
- Managed daily opening and closing procedures for the entire building.
- Managed the operation of oversized sports gear.
Education
Master of Music - Classical Performance
Roosevelt University
Chicago05-2024
Bachelor of Music - Music Performance
University of Wisconsin - Whitewater
Whitewater, WI05-2022
Skills
- Policy Enforcement
- Workplace Safety
- Guest Relations
- Building Relationships
- Effective Team Collaborator
- Responsible
- Listening Skills
- Problem-solving skills
- Administrative Skills
- Front Desk Management
- Time Management
Timeline
Substitute Teacher
The Chicago High School for the Arts
09.2024 - Current
Percussion Sectional Coach
Chicago Youth Symphony Orchestra
09.2024 - Current
Usher
Auditorium Theatre
09.2022 - Current
Camp Counselor/Percussion Instructor
University of Wisconsin - Whitewater
07.2022 - Current
Percussion Instructor
Kenosha Unified School District
05.2022 - Current
Office Assistant
University of Wisconsin - Whitewater
03.2022 - 05.2022
Building Manager
University of Wisconsin - Whitewater
10.2020 - 05.2022
Camp Counselor/Childcare Worker
Geneva Lakes Family Ymca
06.2019 - 08.2022
Fieldhouse Desk Attendant
University of Wisconsin - Whitewater
10.2018 - 03.2020
Master of Music - Classical Performance
Roosevelt University
Bachelor of Music - Music Performance
University of Wisconsin - Whitewater
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