Maggie Kral
Racine,WI
Summary
Highly efficient and well established learner in a fast-paced and challenging environment. Eager to learn with an aptitude for applying new knowledge with skill and efficiency. Highly organized, resourceful and driven attitude towards providing the best experience possible.
Overview
6
6
years of professional experience
Work History
Associate
Amazon Fufillment
Sturtevant, WI, WI
09.2023 - Current
- Monitored package preparation by unloading deliveries.
- Handled between 50,000 and 100,000 packages per business day.
- Carefully stowed packages in strategic locations.
- High-speed engagement and high productivity.
- Prioritized rapid change as the business progressed.
Shift Supervisor
Starbucks
03.2022 - 09.2023
- Responsible for $10,000 to $15,000 of cash flow per day.
- Leveraged store data to accurately forecast inventory needs.
- Mentored store baristas on customer relationships and advanced product knowledge.
- Prioritized organization.
- Closed store by counting money at end of shift, restocking shelves and cleaning work areas.
Customer Service Representative Intern
Uline
07.2021 - 02.2022
- Taking orders via phone.
- Noting customer complaints and testimonials.
- Enhanced problem-solving usage on a daily basis.
- Order tracking and contacting various departments.
- Ensuring a positive experience, and winning the sale.
Director of Drive Thru (PM)
Chick-Fil-A
03.2019 - 07.2021
- Led and advised colleagues.
- Overseeing drive-thru operations, such as timing, interactions and provided feedback to improve operations and guest interactions
- Solved any negative interactions from guests.
- Sales, cashiering, stocker, assisting guests, and ensuring a positive experience.
- Identified opportunities for improvement in operational performance metrics.
Education
Bachelor of Arts - Sociology
University of Wisconsin Parkside
Kenosha, WI05.2024
High School Diploma -
The REAL School
Sturtevant06.2020
Skills
- Positive attitude
- Fast learner
- Problem Solver
- Self-Motivated
- Relationship builder
- New Hire Trainer
- Advanced System Operations knowledge
- Active Listener
- Exemplary customer service
- Leadership Qualities
- Workplace Safety
Timeline
Associate
Amazon Fufillment
09.2023 - Current
Shift Supervisor
Starbucks
03.2022 - 09.2023
Customer Service Representative Intern
Uline
07.2021 - 02.2022
Director of Drive Thru (PM)
Chick-Fil-A
03.2019 - 07.2021
Bachelor of Arts - Sociology
University of Wisconsin Parkside
High School Diploma -
The REAL School
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