Maggie Lobb
Logan,UT
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2
2
years of professional experience
Work History
Ethics and Compliance Reviewer
Vivint Home Security
Logan , UT
06.2023 - Current
- Analyzed customer complaints and provided solutions to resolve issues promptly.
- Maintained detailed records regarding investigation outcomes and key decision points throughout the process.
- Enforced regulatory policies and procedures across different teams and programs.
- Conducted investigations into suspected violations of company policies.
Customer Loyalty Nesting Coach
Vivint Home Security
Logan , UT
10.2022 - 06.2023
- Provided one-on-one coaching sessions for employees who need additional assistance in meeting expectations for providing excellent customer care.
- Served as a resource person for questions about the company's products or services from both internal staff members and external customers.
- Organized role-playing activities and simulations to demonstrate effective problem-solving techniques when dealing with customers.
- Resolved customer complaints or answered customers' questions.
Customer Loyalty Representative
Vivint Home Security
Logan, UT
02.2022 - 10.2022
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Resolved customer issues in a timely manner.
- Provided customers with product and service information.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Identified potential opportunities for upselling products or services to customers.
Education
Bachelor of Science - Communication Studies
Utah State University
Logan, UT05-2024
Skills
- Verbal Communication
- Relationship Building
- Effective Time-Management skills
- Critical Thinking
- Decision-Making
- Work Prioritization
- Attention to Detail
- Proactive
- Team Collaboration
References
References available upon request.
Timeline
Ethics and Compliance Reviewer
Vivint Home Security
06.2023 - Current
Customer Loyalty Nesting Coach
Vivint Home Security
10.2022 - 06.2023
Customer Loyalty Representative
Vivint Home Security
02.2022 - 10.2022
Bachelor of Science - Communication Studies
Utah State University
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