Maggie Mahurin
Tulsa,Ok
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
9
9
years of professional experience
Work History
DDS Case Manager II
Oklahoma Department of Human Services
04.2023 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Participated in regular professional development opportunities to stay current on best practices within the field of case management.
- Managed 40 cases with incoming calls and emails from consumers and providers.
Special Education Teacher
East Central High School -TPS
06.2021 - Current
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Instructed students with physical and cognitive disabilities.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Collaborated with multidisciplinary teams to provide comprehensive support for students with special needs.
- Provided targeted instructional support to struggling learners, identifying specific areas for improvement and designing effective intervention plans.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Redirected students using Positive Behavior Support (PBS).
- Evaluated student progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.
- Participated in ongoing professional development opportunities focused on evidence-based practices in special education teaching methodologies.
- Improved student behavior management by implementing consistent routines, clear expectations, and positive reinforcement strategies.
- Managed a caseload of 10 students
Special Education Teacher
Broken Arrow High School
07.2019 - 05.2021
- Fostered strong relationships with parents and guardians, maintaining open lines of communication to ensure student progress.
- Developed IEPs tailored to individual student needs, ensuring their academic success and personal growth.
- Created and managed IEPs to define student learning objectives and educational strategies, in addition to applying instructional knowledge and methods to support goals.
- Instructed students with physical and cognitive disabilities.
- Taught multiple subjects to students with intellectual or emotional disabilities.
- Redirected students using Positive Behavior Support (PBS).
- Evaluated student progress regularly using various assessment methods, ensuring accurate measurement of skill development and areas requiring additional support.
- Managed a case load of 10 severe/profound students with staff
Special Education Para
Bixby High School
11.2018 - 05.2019
- Developed strong rapport with students by demonstrating empathy, patience, and understanding during daily interactions both inside and outside the classroom setting.
- Managed challenging behaviors using de-escalation techniques to maintain a safe and productive learning environment for all students involved.
- Offered student support through special accommodations, extra assistance, and assessments.
- Maintained positive attitude and affirmatively communicated with each student.
- Assisted in the implementation of effective behavior management techniques, resulting in a more focused and positive classroom environment.
- Alerted instructor to student behavior or issues requiring intervention.
- Oversaw class of students in absence of instructor.
- Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
- Worked in a severe/profound classroom setting with 10 students. Worked with students 1:1 to support behavior.
- Supported teacher in development of individual learning strategies.
- Supported students with various disabilities through one-on-one tutoring sessions, improving their understanding of course materials and concepts.
- Collaborated with teacher to create customized classroom environment integral to students' needs.
- Participated in ongoing professional development opportunities to stay current on best practices in special education instruction and support services.
Sales Specialist
Hard Rock Hotel and Casino- Tulsa
01.2016 - 11.2018
- Enhanced communication between shift changes by providing thorough updates on important player activity or issues requiring attention during handoff periods.
- Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
- Maintained accurate records of player information, enabling targeted marketing efforts for relevant promotions and offers.
- Developed strong working relationships with other departments within the casino, fostering a seamless guest experience across all touchpoints.
- Managed casino reservations for VIP customers, streamlining their visit experience from arrival to departure.
- Cultivated an extensive network of contacts within the industry, leveraging these connections to provide unique opportunities for valued clients.
- Supported Professional Casino Hosts with consumers.
- Maintained consumer load of 20.
Education
Bachelor of Arts - Psychology
Oklahoma State University
Stillwater, OK05-2017
Skills
- Staff education and training
- Records management
- Client advocacy
- Case management
- MS office
- Email and telephone etiquette
- Home visits and inspections
- Problem-solving
- Case documentation
- HIPAA compliance
- Instructional adaptation
- Emotional support
- Classroom support
- Data collection
- Sensory integration
- Disability awareness
Timeline
DDS Case Manager II
Oklahoma Department of Human Services
04.2023 - Current
Special Education Teacher
East Central High School -TPS
06.2021 - Current
Special Education Teacher
Broken Arrow High School
07.2019 - 05.2021
Special Education Para
Bixby High School
11.2018 - 05.2019
Sales Specialist
Hard Rock Hotel and Casino- Tulsa
01.2016 - 11.2018
Bachelor of Arts - Psychology
Oklahoma State University
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