Maggie Murillo
San Lorenzo,Ca
Summary
Experienced Emergency Department Technician offering 8-year background in Level 1 trauma and emergency unit. Proven leader successful in working as part of larger team to deliver high-quality care and achieve optimal patient outcomes.
Overview
26
26
years of professional experience
Work History
Emergency Tech
San Francisco General Hospital
- I assisted in the Emergency Department with patient care, triage, data entry (patient registration), trauma activations and care, CPR/First Aid, phlebotomy, electrocardiography, visual acuity, color vision, hearing, blood pressure, urinalysis, vital signs, and supplies.
Operations Supervisor
San Francisco General Hospital
- I was responsible for full equipment maintenance and inventory, and conducting monthly environmental of care rounds
- I ensured compliance with JCAHO readiness and overseen Omnicell operations, including loss charges and null transactions
- I scheduled all plant projects and monitored Health Safety Alert reports
- In addition, I assisted and supervised 15 Unit Clerks and 15 ED techs
- I participated in Quality Improvement activities by serving on the ED Leadership, ED Advisory, ED Performance Improvement, ED Clinical Operations Group Committees, and Hospital Wide Product Evaluation Committee.
Quality / Patient Safety Program Manager
Saint Francis Memorial Hospital (SFMH) and St. Mary’s Medical Center
01.2023 - Current
- Continuous Survey Readiness, OPPE Support to SFMH MSO, Regulatory Audits: Procedural Sedation, Restraints, Performance Improvement support - goal teams: ED OPS & WPV, Regulatory Complaint, Lost Belongings and Grievance, monitor patient complaint at both hospital, GWTG Stroke, CMIP Stroke, Emergency Management, Hand Hygiene Dashboard for SMMC & SFMH, Lawson: Process / approve invoices, order supplies and equipment for various dept., TEAM: access to edit and sign-off timecards, Pt
- Leader rounding, EOC rounding SMMC / SFMH, Transgender Champion
Emergency Department Manager
Saint Francis Memorial Hospital (SFMH) and St. Mary’s Medical Center
01.2019 - 01.2023
- I was responsible for directing the patient care provided and the performance of unit associates on the respective shift
- My responsibilities included staffing and scheduling, supervision, mentoring, and clinical guidance of nursing associates on the respective unit
- I also provided fiscal, clinical, and quality improvement oversight of the daily operations of the unit.
Quality Data Analyst / E.D. Operations
02.2006 - 01.2019
- I am a super end-user with MS4, Cerner, FirstNet, Desktop Production, Charge Viewer, and Batch Charge Entry
- I was responsible for implementing Batch Charge Entry during the conversion to the new charting system, FirstNet/Cerner
- I trained the trainer at Saint Francis Memorial Hospital, Dominican Hospital Santa Cruz, and Saint Mary's Medical S.F
- In the emergency departments, I helped identify complex patient accounting errors and provide education to improve productivity, registration, operations, and clinical documentation
- I ensured that all charges were properly captured, following Evaluation and Management charge protocols, and meet timelines and deadlines according to Dignity Health policy and procedure
- I performed daily audits to assess the effectiveness of billing, documentation, and accuracy of financial records
- I also conducted audits for Dignity Health Coding Compliance management and HIM.
Operations Supervisor
San Francisco General Hospital
10.1998 - 03.2006
- Multiple duties: Finance Tech: Occupational Health Service and Workers Comp Clinics
- I performed patient registration by collecting and verifying financial and demographic information from patients, family, social workers, and other hospitals
- I also provided information and referral services, explained and enforced billing and registration policies, and utilized HDX and Cal Meds systems to determine relevant financial and demographic data relative to patients' State and Federal entitlements, as well as clinical and financial issues.
Skills
- Planning
- Process Improvements
- Staff Development
- Purchasing
- Strong leadership
- Team Player
Committees
- Emergency Management
- Disaster Planning
- Product Evaluation
- 3R planning and coordinating special events
Awards
- Shenson Award winner
- Nominated Employee of the year 2010
Timeline
Quality / Patient Safety Program Manager
Saint Francis Memorial Hospital (SFMH) and St. Mary’s Medical Center
01.2023 - Current
Emergency Department Manager
Saint Francis Memorial Hospital (SFMH) and St. Mary’s Medical Center
01.2019 - 01.2023
Quality Data Analyst / E.D. Operations
02.2006 - 01.2019
Operations Supervisor
San Francisco General Hospital
10.1998 - 03.2006
Emergency Tech
San Francisco General Hospital
Operations Supervisor
San Francisco General Hospital