Maggie Ratner
Account Manager
St. Louis,MO
Summary
Versatile Operations Coordinator successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.
Overview
16
16
years of professional experience
Work History
Operations Coordinator, Property Management
Alliance Realty Services LLC
St. Louis , MO
12.2017 - 09.2022
- Reviewed financial reports each day and investigated variances with accounting staff to keep records accurate.
- Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
- Mediated contracts with outside providers to bolster customer service and reduce costs.
- Devised processes to boost long-term business success and increase profit levels.
- Implemented troubleshooting, root cause analysis and issue resolution.
- Protected company assets from loss such as theft or damage by setting and enforcing effective security policies.
- Reconciled monthly operating budgets and shared information with senior management team.
- Worked with vendors to make purchases and reconcile invoices.
- Used Appfollio, Showmojo and Quickbooks to analyze daily operations focusing on production data and sales.
Senior Property Manager
Mills Properties
St. Louis, MO
09.2010 - 12.2017
- Managed operations and leasing of upscale community of nearly 804 executive apartment homes.
- Established rental rates by surveying local rental rates and calculated overhead costs.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates of 95%.
- Maintained building systems by working with maintenance services and supervised repairs.
- Prepared Pavilion Apartments annual budget, scheduled expenditures and collected monthly rent from tenants.
- Communicated effectively with owners, residents and on-site associates.
Property Manager
Madison Apartment Group
St Louis, MO
12.2006 - 09.2010
- Managed operations and leasing of upscale community of nearly 532 executive apartment homes.
- Developed and executed plan to achieve and maintain 95% or better rate of occupancy.
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Trained and motivated leasing staff during bi-monthly trainings.
Education
Master of Arts - Communications Technology
Missouri State University
Springfield, MOBachelor of Arts - Broadcast Communications/Sales & Advertising
University of Wisconsin - Platteville
Platteville, WISkills
Client account management
Coaching and mentoring
Financial administration
Business Development
Timeline
Operations Coordinator, Property Management
Alliance Realty Services LLC
12.2017 - 09.2022
Senior Property Manager
Mills Properties
09.2010 - 12.2017
Property Manager
Madison Apartment Group
12.2006 - 09.2010
Master of Arts - Communications Technology
Missouri State University
Bachelor of Arts - Broadcast Communications/Sales & Advertising
University of Wisconsin - Platteville