Maggie Richmond
Stockton,CA
Summary
Dynamic healthcare administrator with extensive experience at Folsom Plastic Surgery, PC, excelling in patient care coordination and HIPAA compliance. Proven ability to enhance revenue cycle efficiency through expert billing practices and exceptional communication skills. Adept at staff training and fostering a patient-centered environment, ensuring optimal care and satisfaction.
Overview
28
28
years of professional experience
Work History
Office Manager/Patient Care Coordinator
Folsom Plastic Surgery, PC
02.2005 - Current
- Healthcare administrator with extensive experience in managing patient data and maintaining HIPPA-compliant practices.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Provided detailed pre-operative instructions and education to patients and families, addressing questions and concerns related to surgical procedures and recovery, documented medical histories and vital signs.
- Educated patient inquires regarding surgical cost, addressing concerns and ensuring clarity throughout process.
- Detail oriented Prior Authorization Specialist with experience managing the full authorization life cycle for surgical processes to ensure timely and compliant patient care.
- Experienced medical biller proficient in processing superbills and submitting claims to insurance carriers. Skilled in reviewing billing for coding accuracy, investigating claim denials and resolving billing inquiries to enhance revenue cycle efficiency.
- Detail oriented Medical Transcriptionist with experience in accurately transcribing medical reports and office notes.
- Performed post-operative wound care, including dressing changes and aseptic suture/staple removal ensuring optimal healing and infection control.
- Managed prescription queues and patient profiles in pharmacy software.
- Managed the end-to-end recruitment process, including posting job openings, screening applications, and conducting interviews for all staff.
- Coached and mentored new team members on department workflows and patient relations management.
- Served as the primary liaison for surgical patients, guiding them through the entire process from initial consultation to post-operative follow up.
- Operated and maintained steam autoclaves to sterilize surgical instruments, ensuring 100% compliance with OSHA and CDC standards.
Bakery/Deli Manager
Podesto Market
04.2000 - 05.2004
- All aspects of overseeing a quality gourmet market with a full service bakery and deli. Managed daily operations: Staff management. Interfaced on a daily basis with vendors, staff and the public. Scheduling, knowledge of deli ordering to include meat and cheese, food preparation, rotation, deli trays, cake decorator, sandwich maker, deli loads, all aspects of cash register to include nightly numbers and cash handling.
Deli Manager
S-Mart Foods
07.1997 - 04.2000
- Excellent customer service and public relation skills, register, daily list, deli loads, deli trays, sandwich maker, cake decorator and rotation.
Education
Medical Secretary Certificate -
MTI Business College
Stockton, CA02-2005
High School Diploma -
Bear Creek High School
Stockton06-1995
Skills
- Office Manager
- Staff hiring and training
- HIPPA compliant
- Medical/Drug Terminology
- Telephone Techniques
- Transcription/Dictation
- Patient Billing
- CPT/ICD Coding
- Self-sufficient
- Excellent oral communication skills
- Nextech Software
- Post-Operative Care
Timeline
Office Manager/Patient Care Coordinator
Folsom Plastic Surgery, PC
02.2005 - Current
Bakery/Deli Manager
Podesto Market
04.2000 - 05.2004
Deli Manager
S-Mart Foods
07.1997 - 04.2000
Medical Secretary Certificate -
MTI Business College
High School Diploma -
Bear Creek High School
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