MAGGIE ROBERTS
Lee's Summit,USA
Summary
Professional with strong background in engineering, specializing in implementation of technical solutions. Adept at system integration, troubleshooting, and ensuring client satisfaction through tailored solutions. Known for fostering team collaboration and adapting to evolving project requirements. Expertise includes network configuration, software deployment, and technical support with unwavering focus on achieving results.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Executive Legal Assistant (Part Time)
City of North Kansas City
05.2025 - Current
- Introducing automation and technical solutions to the city office.
- Providing essential administrative support, building archive process for accurate records retention, while ensuring a smooth process for all involved.
- Streamlining office operations for increased efficiency by implementing new document management systems.
- Conducting comprehensive legal research to inform decision-making, utilizing both online databases and traditional resources.
Customer Success & Implementation Manager
SIMPLELEGAL (ONIT)
03.2022 - 02.2025
- Collaborate with clients to define business goals, requirements, and technical specifications for legal software implementations.
- Lead end-to-end implementation processes, including system setup, configuration, adoption, and comprehensive training.
- Foster trusted advisor relationships to ensure long-term client satisfaction and alignment with strategic outcomes.
- Coordinate internal and external resources to manage multiple client implementations with varying ARR, ensuring smooth execution and knowledge transfer.
Implementation Engineer & Client Success Lead
PATHGUIDE TECHNOLOGIES
04.2020 - 03.2022
- Managed complex WMS implementations for diverse clients, guiding them through change management and system adoption.
- Conducted in-depth technical analysis to identify potential risks and optimized system configurations to achieve operational goals.
- Developed training programs for warehouse leadership and users, ensuring full utilization and efficiency of implemented systems.
- Loaded baseline security data to client databases.
Program Manager, AI Client Services
APPEN BUTLER HILL
09.2019 - 04.2020
- Led a team of professionals managing over 1,000 contractors on high-profile AI projects.
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
Business & Operations Program Manager
MICROSOFT (via Cloudix)
04.2019 - 09.2019
- Built governance & training portal for Azure partner-enablement program; increasing certification throughput.
- Established performance metrics for ongoing assessment of operational effectiveness and continuous improvement opportunities.
- Championed change management efforts during organizational restructuring, providing guidance for staff adaptation to new roles and processes.
Sr. Manager, Analytics & Technology (AML/KYC)
CAESARS ENTERTAINMENT
02.2016 - 04.2019
- Led RFP, vendor selection, and enterprise roll-out of first cross-property AML suite (Actimize) covering 50 casinos in 7 jurisdictions
- Established KPI scorecards; success story featured by PwC consulting team.
- Led cross-functional teams to achieve project milestones and deliver high-quality results.
- Provided strong leadership to enhance team productivity and morale.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
Sr. Manager, Investigative Analytics
WALMART INC.
03.2013 - 12.2015
- Co-invented enterprise gift-card fraud detection engine; rolled to 11,000 U.S. stores.
- Presented risk insights to Board-level executives; success plan became blueprint for China market rollout.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
VP, Sr. Investigator, eCommerce & Organized Crime
BANK OF AMERICA
04.2010 - 03.2013
- Developed training programs on investigative techniques, improving team proficiency and strategic outcomes.
- Led cross-functional teams for the successful completion of major projects, resulting in increased efficiency and client satisfaction.
- Served as the primary SME for advanced SQL analytics, optimizing fraud detection and reporting processes.
- Cultivated strong relationships with key stakeholders, including customers, vendors, regulators, and community leaders to promote collaboration and long-term success.
Project Coordinator / Support Specialist
EARLY CAREER: Washington Mutual
01.2001 - 01.2006
- Kept projects on schedule by managing deadlines and adjusting workflows.
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
Education
M.P.I.A. - Security & Intelligence Studies
University of Pittsburgh
04-2010
B.A. - Sociology
Washington State University
08-2008
Skills
- Oracle Cloud Apps
- Cross-functional team leadership
- Data migration
- Software implementation
- Requirements gathering
- Business analysis
- SQL/PLSQL
- Azure
- Tableau/Power BI
- Notary services
- Operational excellence
- Technical implementation
- Customer support
Certification
- Certified Criminal Analyst
- Lean Six Sigma Green Belt
- PMP (in progress)
Accomplishments
- Consistent renewal rate increases across 100+ enterprise SaaS clients by building outcome-based Success Plans, conducting quarterly executive business reviews, and negotiating expansions.
- Significant reduction in cyber-losses and recovery at Walmart eCommerce through analytics hub. In addition to deployment of Analytics hubs in Costa Rica & China. Creating global template for risk-based KPIs.
- 50-property KYC/AML platform, (Actimize) delivered at Caesars Entertainment; which remains the KYC system of record. Successfully allowing Caesars to come out of Chapter 11 Bankruptcy.
- FBI Director’s Award – for leading joint task force that dismantled Eastern-European fraud ring.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract WorkWork Location
RemoteImportant To Me
Company CultureTimeline
Executive Legal Assistant (Part Time)
City of North Kansas City
05.2025 - Current
Customer Success & Implementation Manager
SIMPLELEGAL (ONIT)
03.2022 - 02.2025
Implementation Engineer & Client Success Lead
PATHGUIDE TECHNOLOGIES
04.2020 - 03.2022
Program Manager, AI Client Services
APPEN BUTLER HILL
09.2019 - 04.2020
Business & Operations Program Manager
MICROSOFT (via Cloudix)
04.2019 - 09.2019
Sr. Manager, Analytics & Technology (AML/KYC)
CAESARS ENTERTAINMENT
02.2016 - 04.2019
Sr. Manager, Investigative Analytics
WALMART INC.
03.2013 - 12.2015
VP, Sr. Investigator, eCommerce & Organized Crime
BANK OF AMERICA
04.2010 - 03.2013
Project Coordinator / Support Specialist
EARLY CAREER: Washington Mutual
01.2001 - 01.2006
M.P.I.A. - Security & Intelligence Studies
University of Pittsburgh
B.A. - Sociology
Washington State University
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