Maggie Schlager
Grand Forks,United States
Summary
Hi! I am an enthusiastic and reliable team member that takes pride in providing excellent customer service that will create memorable experiences for customers. I’m skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. I maintain focus with a positive attitude in stressful situations and high-volume environments. I am a detail-oriented team player with strong organizational skills, along with being proficient in handling multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
Work History
Operations Team Member
Circle Of Friends Animal Shelter
Grand Forks, ND
08.2022 - Current
- Organized and detail-oriented with a strong work ethic.
- Instructed volunteer activities for community service projects.
- Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.
- Kept files updated, accurate and aligned with requirements.
- Responded to customer calls and emails to answer questions about products and services.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Actively listened to customers, handled concerns quickly and informed major issues to supervisor.
- Increased efficiency and performance by monitoring team member’s productivity and providing feedback.
- Delivered prompt service to prioritize customer needs.
- Sought ways to improve processes and services provided.
- Cross-trained and provided backup support for organizational leadership.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Collected animal waste produced on walks and discarded in trash or approved receptacles.
- Kept animals clean and free of contaminants to promote optimal health.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Mixed, used, and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Provided assistance to other staff members with cleaning of difficult areas.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Educated caregivers and pet owners on animal care, nutrition, and disease management.
- Administered medications to animals in treatment and documented changes in condition.
- Followed pet care instructions for dietary needs and medication regimens.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Assisted with development of animal behavior modification plans.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Educated visitors and staff on proper animal care and handling.
- Monitored animals for behavioral problems and signs of health issues.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Server/Hostess
Boss Pizza and Chicken
Grand Forks, United States
09.2021 - Current
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Entered customer food orders into computer system.
- Monitored customer movements and quickly cleared empty tables for future customers.
- Provided items requested by customers, including sauces and drink refills.
- Processed customers' payments and provided receipts.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Dining Services Employee
Valley Senior Living
Grand Forks, United States
09.2020 - 02.2021
- Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Customized items for seasonal offerings, special events and personal requests.
- Cleaned dishes with detergent, rinsing and sanitizing chemicals.
- Set up tables and counters to prepare dining and serving areas.
- Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
Education
Community Highschool
Grand Forks, United States05.2021
Skills
- Decision-Making
- Teamwork and Collaboration
- Multitasking Abilities
- Problem-Solving
- Excellent Communication
- Attention to Detail
- Interpersonal Communication
- Organization and Time Management
Timeline
Operations Team Member
Circle Of Friends Animal Shelter
08.2022 - Current
Server/Hostess
Boss Pizza and Chicken
09.2021 - Current
Dining Services Employee
Valley Senior Living
09.2020 - 02.2021
Community Highschool
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