Maggie Smith
Hampton,MN
Summary
University of Iowa Social work student with hands-on experience in cafés, dining rooms, and memory care. Calm under pressure, with strengths in customer service, seating and reservation support, and conflict mediation.
Overview
1
1
Language
6
6
years of professional experience
Work History
Barista
Caribou Coffee
Apple Valley, MN
09.2022 - Current
- Greet guests and deliver friendly counter service, enhancing customer satisfaction in fast-paced cafe.
- Assist teammates with drink preparation, ensuring timely service during peak Caribou Coffee rush periods.
- Maintain calm demeanor during high-volume periods and special events.
- Sanitize espresso machines, grinders, and café surfaces during shift changes.
Host
Texas Roadhouse
Apple Valley, MN
01.2024 - 12.2024
- Coordinated reservations and walk-in seating.
- Provided detailed menu information and addressed guest inquiries.
- Communicated needs to managers and servers.
- Resolved seating issues promptly.
Food Runner
El Charro
Farmington, MN
08.2021 - 09.2022
- Organized the food window for efficient service.
- Verified ticket details with servers before running food to guest tables.
- Communicated order changes and special requests between kitchen staff and the front-of-house team.
Host
House of Coates
Rosemount, MN
10.2020 - 07.2021
- Offered seating and other special accommodations to customers.
- Provided excellent customer service
- Collaborated with front-of-house staff to move tables.
Education
Bachelor of Arts - Social Work
University of Iowa
Iowa City, IA05-2027
Graduate -
Farmington High School
Farmington, MN05-2024
Some College (No Degree) - Healthcare
Minnesota Center For Advanced Professional Studies
Lakeville, MNSkills
- Health and safety
- Exceptional customer service
- Problem resolution
- Client intake
- Time management
- Effective communication
- Memory care assistance
- Patient advocacy
- Care coordination
Volunteer Work
Volunteer through United Methodist Church in Farmington, MN,
Coach and mentor a younger softball team.
Help my Aunt in her classroom as an assistant, leading activities with the group and providing help with cleaning supplies are my main tasks
Shadow a Physical Therapist for three months in 2024
Languages
ASL
Limited
Timeline
Host
Texas Roadhouse
01.2024 - 12.2024
Barista
Caribou Coffee
09.2022 - Current
Food Runner
El Charro
08.2021 - 09.2022
Host
House of Coates
10.2020 - 07.2021
Bachelor of Arts - Social Work
University of Iowa
Graduate -
Farmington High School
Some College (No Degree) - Healthcare
Minnesota Center For Advanced Professional Studies