Maggie Sprague
Surprise,AZ
Summary
Accomplished Certified Patient Care Technician with a proven track record at Hackensack Meridian Health, enhancing patient care quality through expert phlebotomy techniques and compassionate emotional support. Achieved significant improvements in patient satisfaction scores by fostering positive relationships and maintaining high infection control standards.
Overview
11
11
years of professional experience
Work History
Certified Patient Care Technician
Hackensack Meridian Health
06.2016 - 09.2024
- Facilitated smooth transitions between healthcare settings by effectively communicating patient needs and preferences during handoffs.
- Fostered positive relationships with patients and their families by providing emotional support and addressing concerns in a timely manner.
- Ensured a safe environment for patients by adhering to infection control protocols and maintaining a clean workspace.
- Improved patient satisfaction scores through effective communication and active listening to address concerns.
- Assisted nursing staff in maintaining accurate inventory of medical supplies by promptly reporting shortages or expired items.
- Enhanced patient care by providing thorough and compassionate assistance with activities of daily living.
- Contributed to positive clinical outcomes through accurate charting, timely reporting of changes in condition, and close collaboration with nursing staff.
- Ensured continuity of care during staffing shortages or emergencies by offering flexible availability for additional shifts when needed.
- Decreased instances of falls or injuries by implementing appropriate safety measures, such as bed alarms and non-slip mats.
- Maintained clean and safe environment to promote patient safety and comfort.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
- Facilitated personal hygiene management, feeding and ambulation.
- Contributed to the improvement of departmental policies and procedures through participation in regular meetings and open communication with team members.
- Promoted patient privacy and dignity by maintaining confidentiality of personal information and delivering respectful care at all times.
Certified Phlebotomy Technician
Hackensack Meridian Health
06.2016 - 09.2024
- Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
- Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
- Evaluated and determined the most appropriate venipuncture site to minimize patient discomfort during blood collection procedures.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Demonstrated adaptability in handling various types of patients, including pediatrics, geriatrics, and special needs individuals.
- Ensured accurate specimen collection by following established phlebotomy protocols and guidelines.
- Collaborated with healthcare professionals to provide high-quality care for patients requiring blood tests.
- Contributed to team success by training new phlebotomists on proper techniques and best practices.
- Reviewed and processed requisitions for laboratory tests.
- Assisted in training and onboarding new phlebotomists.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods.
- Collected blood samples in accordance with laboratory protocols and regulations.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Used personal protective equipment correctly to protect coworkers and patients.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Consistently followed hospital protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
Certified Nursing Assistant
Southern Ocean Nursing and Rehab
10.2013 - 05.2016
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
Education
High School Diploma -
Rocland High School
Rockland, MASkills
- Vital signs monitoring
- HIPAA Compliance
- Phlebotomy Techniques
- Blood Glucose Testing
- Feeding Assistance
- Specimen Collection
- Professionalism
- Care Monitoring
- Bedsore Prevention
- Oral Hygiene
- Analytical Thinking
- CPR/AED
- Infection Control
- Self Motivation
- Responding to emergencies
- Room Cleaning and Restocking
- Personal Care Aide
- Dementia and Alzheimer's knowledge
- Task Prioritization
- Emotional and Social Support
- Patient Positioning
- Electronic Charting
- Patient Assessments
- Emotional Support
- Wound Care
- Patient relationship building
- Patient Care Quality
- EKG Interpretation
- Urinalysis Collection
- Catheter Care
- Patient Observation
- Infection control standards
- Sterilization techniques
- Professional Bedside Manner
- ADL support
- Infection prevention
- Hospice and palliative care
Timeline
Certified Patient Care Technician
Hackensack Meridian Health
06.2016 - 09.2024
Certified Phlebotomy Technician
Hackensack Meridian Health
06.2016 - 09.2024
Certified Nursing Assistant
Southern Ocean Nursing and Rehab
10.2013 - 05.2016
High School Diploma -
Rocland High School
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