Summary
Overview
Work History
Education
Skills
Timeline
Generic

Joyce Caldwell

Mesa,AZ

Summary

I am a dedicated and compassionate healthcare professional with 12 years of experience as a Patient Care Technician and Hospital Unit Coordinator. I have extensive experience providing quality patient care, monitoring patient needs, supporting staff nurses and other healthcare professionals, and training new hires to the unit. My administrative responsibilities include answering phones, coordinating communication between departments, maintaining accurate documentation, preparing charts and proper paperwork for admissions, and helping ensure the unit operates efficiently.

I am dependable, organized and able to multitask in a fast-paced hospital environment while maintaining professionalism, confidentiality, and a patient-centered approach. I take pride in being a team player, communicating effectively, and contributing to a positive and safe experience for patients and their families, and staff.

Overview

12
12
years of professional experience

Work History

Certified Patient Care Technician

Banner Gateway Hospital
Gilbert, AZ
06.2014 - Current
  • Monitored patient vital signs and documented findings to ensure accurate patient care in Banner Gateway Hospital.
  • Responded to call lights and supported bedside needs on Banner Gateway Hospital units.
  • Communicated patient changes to nurses and facilitated effective shift handoff reports.
  • Maintained patient records and updated unit documentation accurately.
  • Communicated admission, transfer, and discharge details with clinical staff.
  • Maintained clean patient rooms and stocked supplies for daily care.
  • Supported nurses with clerical tasks and urgent workflow needs.
  • Prepared charts, forms, and correspondence for unit operations.
  • Trained new staff on unit procedures and communication standards to enhance team performance and patient care.
  • Facilitated communication between healthcare providers throughout the organization.
  • Maintained accurate records and documentation for all patients in the unit.
  • Answered phones promptly to assist callers and direct inquiries. and routed calls to proper departments.

Education

Certified/Licensed Nursing Assistant

AMTI
Mesa, AZ
01-2013

High School Diploma -

Westwood High School
Mesa, AZ
06-1995

Skills

  • Epic charting
  • Patient documentation
  • Patient care
  • Unit coordination
  • Clinical communication
  • Admission processing
  • Detail orientation
  • Team collaboration
  • Clear communication
  • Problem solving
  • Time management
  • Vital signs monitoring
  • Vital signs documentation
  • CPR certification
  • Compassionate care
  • Professional bedside manner

Timeline

Certified Patient Care Technician

Banner Gateway Hospital
06.2014 - Current

Certified/Licensed Nursing Assistant

AMTI

High School Diploma -

Westwood High School
Joyce Caldwell