Maggie Stell
Chesapeake,VA
Summary
Motivated and detail-oriented individual with a strong background in customer service, eager to further advance my skills in the insurance industry. Committed to utilizing excellent communication and problem-solving abilities while expanding my knowledge of personal lines insurance. Self-driven and focused on providing exceptional service, with a goal of continuous growth and long-term success in the field.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Lines Insurance Agent
Bunn Insurance Agency Inc.
Virginia Beach, VA
11.2023 - Current
- Provided exceptional customer service by assisting clients with policy inquiries, changes, and claims, ensuring their needs were met in a timely and professional manner
- Worked with multiple insurance carriers to find the best coverage options for clients based on their individual needs (Nationwide, Progressive, AIC, Universal, Assurant, Sagesure, Safeco, etc.)
- Used EZLynx to manage client information, track communication, and ensure accurate up-to-date documentation
- Built strong client relationships through regular follow-ups and clear communication
- Submitted and processed policy applications, renewals, payments, cancellations, and endorsements with attention to detail.
Permanent Makeup Artist
Self-employeed
Richmond, VA
10.2022 - 09.2023
- Built meaningful, trusting relationships with clients, creating personalized cosmetic tattooing services tailored to their specific features and desires
- Maintained open and honest communication, making sure clients felt heard, valued, and informed every step of the way
- Set realistic expectations by being fully transparent and avoiding any false promises
- Ensured strict adherence to health safety, sanitation and industry guidelines and regulations
- Provided ongoing support to clients after services, addressing any questions or concerns to ensure satisfaction
- Educated clients on proper aftercare and maintenance to ensure the best and long-lasting results
Sales Associate
Becky Boo-Tique
Petersburg, VA
08.2022 - 06.2023
- Delivered excellent customer service, offering product recommendations and styling advice
- Processed payments using POS system and register ensuring accurate transactions and records
- Organized inventory and restocked merchandise, maintaining a clean, well-kept store
- Created appealing product displays to enhance the shopping experience and drive sales
- Built and maintained strong client relationships, resulting in customer loyalty and repeated business
Salon Assistant / Apprentice
Mirrors On The Wall
Dinwiddie, VA
05.2021 - 06.2022
- Assisted stylist with haircuts, color services, shampooing, and blow drying
- Maintained salon cleanliness by daily routine cleaning, as well as sanitization of all tools and workstations abiding by state health and safety guidelines
- Answered phones, assisted clients in booking/cancellation of future appointments, and addressed general questions about services and products
- Processed payments using POS system and handled cash transactions
- Maintained accurate client records, including service history and contact information
- Delivered exceptional customer service, ensuring complete client satisfaction and retention
Receptionist
Dewitt Tire Inc.
Dinwiddie, VA
05.2019 - 12.2021
- Answered phones, scheduled appointments, and greeted customers, ensuring a helpful and friendly impression as the first point of contact
- Processed payments and maintained detailed and accurate client records of transactions using the shop's POS system and cash register
- Coordinated with technicians to ensure timely service delivery and customer satisfaction
- Assisted with inventory management, ordering tires, parts, and supplies as needed
- Created and sent invoices to customers, making sure all billing was accurate and following up on unpaid balances
Education
High School Diploma -
Dinwiddie County High School
Dinwiddie, VA01-2018
Skills
- Account Management
- Excellent customer service
- Risk Assessment
- Client support
- Attention to detail
- Problem Solving
- Communication Skills
- Efficient Time Management
- Teamwork
- Ezlynx
- Documentation
- Renewals
- Outlook
- Sales
- Relationship building
Certification
- Property & Casualty Insurance License, 12/23, Present
- Permanent Cosmetic Tattoers License, 9/22, Present
Timeline
Personal Lines Insurance Agent
Bunn Insurance Agency Inc.
11.2023 - Current
Permanent Makeup Artist
Self-employeed
10.2022 - 09.2023
Sales Associate
Becky Boo-Tique
08.2022 - 06.2023
Salon Assistant / Apprentice
Mirrors On The Wall
05.2021 - 06.2022
Receptionist
Dewitt Tire Inc.
05.2019 - 12.2021
High School Diploma -
Dinwiddie County High School
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