Dynamic professional with a proven track record at multiple companies and productions, delivering professional business acumen and insightful statistical analysis. Hard-working with experience in consultative sales, winning business, client retention, operations management, as well as the the broadcast media realm. Frequently noted as proactive, detail oriented, and a driven professional by peers. I can be relied upon to help your team exceed its goals.
Work History
Personal Lines Insurance Agent
1 Year 3 Months
Inszone Insurance | 05.2025 - Current
Developed personalized insurance solutions to meet client needs and mitigate risks.
Facilitated policy renewals and reviewed coverage options for accuracy and compliance.
Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
Educated clients on policy details, enhancing understanding of coverage benefits and limitations.
Collaborated with underwriters to assess risk factors and determine appropriate coverage levels.
Insurance Agent/Customer Advocate
2 Years 3 Months
Osterts & Associates LLC | 02.2023 - 05.2025
Ran day-to-day operations and served as primary point of contact for the insurance brokerage for over a year, managing client relations, policy administration, and vendor/vendor/carrier coordination during supervisor’s extended medical leave.
Developed personalized insurance solutions to meet client needs and mitigate risks.
Facilitated policy renewals and reviewed coverage options for accuracy and compliance.
Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
Developed comprehensive knowledge of various insurance products, enabling effective recommendations for clients'' unique situations.
Analyzed market trends to identify growth opportunities and adjust sales strategies accordingly.
Server/Bartender
7 Years 6 Months
Halfshells Seafood | 07.2016 - 01.2024
Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Mentored junior team members, fostering a collaborative work atmosphere.
Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Assisted in training new hires, providing guidance on restaurant standards and best practices.
Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
Board Operator
1 Year 9 Months
KRLD 1080AM | 05.2021 - 02.2023
Operated broadcast equipment for live programming, ensuring seamless audio and signal transmission.
Monitored on-air content for quality, accuracy, and compliance with FCC regulations.
Coordinated with production teams to schedule and manage program segments effectively.
Implemented process improvements leading to streamlined operations during high-demand broadcasts.
Statistician/Sports Reporter
4 Months
Friday Night Stars | 08.2019 - 12.2019
Friday Night Stars is a weekly streaming sports show centered around high school football in the Dallas-Fort Worth area.
Based out of The Star in Frisco, TX (home of the Dallas Cowboys) the show provided a 2-hour pre-game and post-game segments each Friday of the 16-week football season.
Followed scores, statistics, and new developments of ongoing scores and completed games across the high school football landscape in the DFW area.
Prepared statistical analysis plans and provided interpretation via multimedia graphic overlay.
Relayed live updates to the anchors in studio following the development of new and important game updates.
Television News Producer
1 Year 10 Months
North Texas Television (NTTV) | 02.2017 - 12.2018
North Texas Television is the UNT, Emmy award winning television station that provides them many opportunities in all aspects of the broadcast spectrum.
Produced engaging news segments by coordinating with reporters and editors for timely delivery.
Oversaw daily news production processes, ensuring adherence to editorial standards and deadlines.
Developed content strategies that enhanced viewer engagement and expanded audience reach across platforms.
Diversified storytelling techniques to match different content and keep audiences engaged.
Developed relationships with sources and community members to identify unique local stories of interest to viewers.
Television News Reporter
1 Year 10 Months
North Texas Television (NTTV) | 02.2017 - 12.2018
Developed and delivered breaking news reports for live broadcasts.
Conducted in-depth interviews with key stakeholders and community members.
Collaborated with production teams to ensure high-quality visual storytelling.
Edited video segments for clarity, accuracy, and audience engagement.
Researched and analyzed current events to create compelling story angles.
Established strong relationships with local officials and organizations for reliable sourcing.
Podcast Host
10 Months
North Texas Television (NTTV - SportZone) | 02.2017 - 12.2017
Developed engaging podcast content through in-depth research and audience analysis relating to the wider professional and colligate sports landscape.
Implemented feedback mechanisms to refine podcast topics based on listener preferences and trends.
Led promotional efforts across social media platforms to increase audience reach and interaction.
Edited episodes using professional audio software to maintain optimal sound quality throughout each recording.
Education
Bachelor of Arts - Converged Broadcast Media
University of North Texas | Denton, TX | 12-2018
High School Diploma
Dr. Ralph H. Poteet Highschool | Mesquite, TX | 05-2014
Skills
Account management
Customer retention
Client relations
Risk management
Exposure determination
Complaint resolution
Customer loyalty
Large account management
Attention to detail
Analytical Evaluation
Communication skills
Client service
Mentorship
Account management
Adaptability
Affiliations
Alpha Tau Omega Fraternity (2014-2018)
Certification
General Lines Property and Casualty (TX insurance License)