Maggie Stevens
Circle Pines
Summary
Developed exceptional problem-solving and customer service skills in technical environment. Proven track record in diagnosing and resolving technical issues, with focus on delivering effective solutions. Looking to transition into new field and apply these skills in diverse environments.
Overview
4
4
years of professional experience
Work History
Technical Support Specialist
Agile Fleet
07.2023 - Current
- Improved customer satisfaction by efficiently resolving technical issues and providing timely support.
- Assist in software testing, identifying bugs and providing feedback to improve system performance.
- Troubleshot networking issues including connectivity problems, slow speeds, or complete outages effectively restoring service functionality promptly.
- Provide clear documentation and guidance for users, enhancing system usability and troubleshooting efficiency.
Executive Office and Administrative Specialist
Fleet Services University of Minnesota
07.2021 - 07.2023
- Received two Service awards for leveraging technology tools and resources to enhance customer service and support at the University, resulting in increased satisfaction rates and positive feedback from stakeholders
- Successfully used the HTML and CSS skills I've learned so far to help redesign the Fleet Services welcome page, which has given me hands-on experience with web development principles
- Successfully onboarded and trained 10+ new student staff members by creating and delivering customized training programs using learning management systems and collaboration tools, which enabled them to adapt to their roles and responsibilities quickly
- Manage and approve payroll for all front-desk student employees
- Ran reports and reviewed Fleet information using data analytics and reporting tools, providing valuable insights and recommendations for billing support and performance optimization
Education
Full-Stack Web Development Certicate -
University of Minnesota
05.2023
Bachelor of Science - Fisheries, Aquatic Biology, Environmental Sciences Policy and Management
Wildlife and Conservation Biology
Twin Cities, MN12.2021
Skills
- Technical troubleshooting
- Interpersonal skills
- Remote IT implementation
- Verbal communication
- Manual testing
Timeline
Technical Support Specialist
Agile Fleet
07.2023 - Current
Executive Office and Administrative Specialist
Fleet Services University of Minnesota
07.2021 - 07.2023
Bachelor of Science - Fisheries, Aquatic Biology, Environmental Sciences Policy and Management
Wildlife and Conservation Biology
Full-Stack Web Development Certicate -
University of Minnesota
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