Maggie Wallace
Johnson City,TN
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Commercial Driver License Examiner
Tennessee Department Of Safety And Homeland Security
05.2024 - Current
- Operated commercial vehicles safely and efficiently across state highways and local routes.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Conducted thorough reviews of applications to ensure compliance with regulatory standards.
- Mentored junior staff in best practices for examination procedures and documentation accuracy.
- Participated in ongoing professional development opportunities to stay current on industry changes and maintain expertise in the field.
- Contributed positively to organizational reputation by consistently demonstrating professionalism, integrity, and expertise in the role of Examiner.
- Provided clear explanations of decisions made during examinations, enhancing transparency between applicants and organization.
Site Director
Coalition For Kids, Inc.
06.2023 - 05.2024
- Managed daily operations ensuring compliance with organizational policies and best practices.
- Developed and implemented educational programs enhancing student engagement and learning outcomes.
- Collaborated with community partners to expand resources and support services for children and families.
- Fostered a positive work environment, promoting teamwork and communication among diverse staff members.
- Cultivated a culture of excellence by setting clear expectations for team members while providing support for their professional development goals.
- Developed and implemented age-appropriate curricula, fostering cognitive and social development in children.
Youth Engagement Professional
Coalition For Kids, Inc.
09.2021 - 06.2023
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Supervised daily activities ensuring safety and well-being of children.
- Mentored junior staff on best practices in childcare and development techniques.
- Implemented behavior management strategies promoting positive interactions among children.
- Proven ability to learn quickly and adapt to new situations.
Skills Lab Assistant
East Tennessee State University
10.2020 - 05.2023
Event Staff
The Vineyards at Betty's Creek
07.2020 - 11.2021
- Coordinated event logistics, ensuring seamless setup and breakdown of venues.
- Managed guest relations, addressing inquiries and enhancing overall experience.
- Assisted in executing event programs, adhering to timelines and operational procedures.
- Trained new staff on best practices for customer service and event execution.
- Oversaw event operations to keep running smoothly.
- Maintained clean and orderly event spaces, directly impacting attendee comfort and satisfaction.
- Helped organize and manage successful events with attendance of over 125 people.
Shift Lead
SONIC Drive-In
08.2020 - 12.2020
Floor Staff
Cherokee Cinemas & More
12.2019 - 03.2020
Assistant General Manager
SONIC Drive-In
01.2019 - 09.2019
- Coordinated daily operations to enhance customer service efficiency and satisfaction.
- Managed inventory levels, ensuring optimal stock availability while minimizing waste.
- Streamlined scheduling processes to optimize labor costs and improve shift coverage.
- Handled cash accurately and prepared deposits.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
Manager
SONIC Drive-In
08.2018 - 01.2019
Carhop
05.2018 - 08.2018
Fountain Worker
02.2018 - 05.2018
Education
Bachelor of Science - BS - Criminology & Minor in Legal Studies
East Tennessee State University
Johnson City, TN05.2023
Dual Enrollment - General Education
Southwestern Community College
Sylva, NC08.2020
High School Diploma -
Smoky Mountain High School
Sylva, NC08.2020
Skills
- Fraud Prevention
- Effective communication
- Vehicle inspection proficiency
- Customer service
Certification
- Improving Your Listening Skills
- Commercial Driver License Examiner
- Class B Commercial Driver License
Honors-Awards
Dean's List for Fall 2020, Top Ten Senior, Top Ten Percent of Class, Dean's List for Spring 2021, Dean's List for Fall 2021
Timeline
Commercial Driver License Examiner
Tennessee Department Of Safety And Homeland Security
05.2024 - Current
Site Director
Coalition For Kids, Inc.
06.2023 - 05.2024
Youth Engagement Professional
Coalition For Kids, Inc.
09.2021 - 06.2023
Skills Lab Assistant
East Tennessee State University
10.2020 - 05.2023
Shift Lead
SONIC Drive-In
08.2020 - 12.2020
Event Staff
The Vineyards at Betty's Creek
07.2020 - 11.2021
Floor Staff
Cherokee Cinemas & More
12.2019 - 03.2020
Assistant General Manager
SONIC Drive-In
01.2019 - 09.2019
Manager
SONIC Drive-In
08.2018 - 01.2019
Carhop
05.2018 - 08.2018
Fountain Worker
02.2018 - 05.2018
Bachelor of Science - BS - Criminology & Minor in Legal Studies
East Tennessee State University
Dual Enrollment - General Education
Southwestern Community College
High School Diploma -
Smoky Mountain High School