Shanaci Moore

• Assisted clients in selecting appropriate insurance policies for their needs.
• Conducted thorough policy reviews to ensure compliance with industry regulations.
• Educated clients on coverage options and benefits of various insurance products.

• protecting participants from any fraudulent activity , well also protecting the policies and procedures of each insurance company

• Assisted customers in monitoring heart devices via inbound calls.
• Scheduled UPS pickups and managed logistics coordination.
• Delivered technical support and troubleshooting for medical monitoring devices.

• Delivered effective customer service while meeting first-contact resolution goals.
• Handled complaints and inquiries with professionalism and efficiency.
• Met key performance indicators and
• maintained high quality assurance scores.
• Provided accurate product and service guidance to customers.
• prevention detection, and deterrence of fraud new customer and consumers accounts.

• Drafted and processed lease agreements; coordinated move-in logistics.
• Fostered positive tenant relations through personalized service and support.
• Conducted tours for prospective renters and assisted with property selection.
• Organized community events to enhance resident engagement.

• Managed Kroger gift card accounts and provided product recommendations.
• Resolved customer concerns and escalated complex issues appropriately.
• Built lasting relationships through professional and courteous interactions.