Philip Moore
Lake Alfred,FL
Summary
Accomplished professional with expertise in customer relationship management and regulatory compliance, honed at Dnata Ground Handling. Proven track record in optimizing passenger service operations and enhancing customer satisfaction. Skilled in electronic check-in and document verification, with a strong ability to lead teams and resolve complex issues effectively.
Overview
26
26
years of professional experience
1
1
Certification
Work History
License Insurance Agent
ResultsCX
Winter Haven, US
09.2021 - Current
- Facilitated customer enrollment and updates for new and existing coverage.
- Sold Ambetter Health Insurance and WellCare Medicare Insurance as a TTY agent.
- Resolved customer inquiries using effective problem-solving strategies.
Passenger Service Agent
Dnata Ground Handling
Tampa, FL
01.2025 - 10.2025
- Executed electronic check-in for international passengers using Altea system with Discover Airline and Snapp with Virgin Atlantic Airline.
- Verified documents for domestic and international flights to ensure regulatory compliance.
- Assigned passenger seats to optimize capacity and enhance customer satisfaction.
- Issued accurate boarding passes corresponding to assigned flights.
- Confirmed ticket and seat reservations, preventing discrepancies during boarding.
- Operated jetbridge to facilitate smooth transitions between terminal and aircraft.
- Achieved FIS certification, demonstrating proficiency in industry standards.
Exterior Aircraft Detailer
PrimeFlight Aviation
Orlando, US
08.2022 - 09.2022
- Perform Exterior Wet and Dry wax
Courier
MBM Logistics
Haines City, US
07.2018 - 09.2021
- Operated cargo van for efficient customer deliveries.
- Facilitated timely pickups to enhance service reliability.
- Ensured safe transportation of goods to various locations.
Assistant Manager
West Marine
Winter Haven, US
05.2017 - 07.2018
- Enhanced customer service by efficiently managing inquiries and resolving issues promptly.
- Executed opening and closing procedures to ensure store readiness and security.
- Optimized floor layouts through meticulous planogram implementation for improved product visibility.
- Conducted price audits to maintain accurate pricing and prevent discrepancies.
- Prepared bank deposits accurately, ensuring financial integrity.
- Facilitated seamless receipt of truck deliveries by coordinating with logistics teams.
Production Floor Manager
HG Art
Orlando, US
09.2015 - 05.2017
- Managed over 25 employees, enhancing team performance through effective leadership.
- Conducted employee training and resolved issues to maintain operational efficiency.
- Operated pneumatic saw for precise chopping of custom Moulding.
- Oversaw production and assembly of custom jobs to meet client specifications.
District Framing Manager
Hobby Lobby
Orlando, US
12.2009 - 11.2015
- Custom frame sales
- Manage 18 Frame shops in my district
- Perform Quarterly store audits
- Employee Training
- District Reports
Sr Customer Service Rep
Enterprise Holdings
Orlando, US
04.2015 - 09.2015
- Assist customer with rental selections
- Assist and Educating Renters with the different types of protection coverages vehicle mileage and condition inspection
- Assist Customers with Service related issues and complaints
Customer Service Rep
Binders
Atlanta, US
12.2006 - 11.2010
- Manage frame department
- Production assessment
- Customer problem solving
Production Manager
BAframer
Atlanta, US
12.2005 - 11.2007
- Oversee all production assessment
- Design customer Orders
- Customer problem solving
Assistant Manager
Michael's Arts & Crafts
Manhasset, US
12.1999 - 11.2006
- Supervised 4 employees
- Weekly merchandise Order
- Operated electric jack
- Receiving and shipping & inventory
- Unload & process truck
Education
Some College (No Degree) - Insurance
Florida Insurance School
Florida02-2021
High school diploma - English Literature
Garrison Secondary School
Bridgetown, Barbados05-1985
Skills
- Electronic check-in and document verification
- Boarding pass issuance and jet bridge operation
- Regulatory compliance
- Customer relationship management
Certification
- Life & Health Insurance License
- Insurance Producer License
- Life Insurance License
- Driver's License
Timeline
Passenger Service Agent
Dnata Ground Handling
01.2025 - 10.2025
Exterior Aircraft Detailer
PrimeFlight Aviation
08.2022 - 09.2022
License Insurance Agent
ResultsCX
09.2021 - Current
Courier
MBM Logistics
07.2018 - 09.2021
Assistant Manager
West Marine
05.2017 - 07.2018
Production Floor Manager
HG Art
09.2015 - 05.2017
Sr Customer Service Rep
Enterprise Holdings
04.2015 - 09.2015
District Framing Manager
Hobby Lobby
12.2009 - 11.2015
Customer Service Rep
Binders
12.2006 - 11.2010
Production Manager
BAframer
12.2005 - 11.2007
Assistant Manager
Michael's Arts & Crafts
12.1999 - 11.2006
High school diploma - English Literature
Garrison Secondary School
Some College (No Degree) - Insurance
Florida Insurance School
Education
other