T.J. ADAMS
Fayetteville,NC
Summary
Driven Paralegal Specialist successful at thriving in high stress, high-pressure environments and situations involving constant change and vast ambiguity in data and instruction. That is also a well-rounded Insurance Specialist that masters responsibilities associated with policyholders to facilitate customer satisfaction and insurance company success. Tackles tasks ranging from customer data entry to insurance policy cancellation. Proficient in XM Discover, Fiance, Leadership, Human Resources, usage-based insurance, and CRM systems.
Overview
12
12
years of professional experience
Work History
License Insurance Specialist
NATIONWIDE
04.2022 - Current
- Researched and resolved routine and complex issues.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Maintained high standards of customer service by building relationships with clients.
- Resolved discrepancies in insurance payments by collaborating with carriers.
- Acted as subject matter expert, answering internal and external questions and inquiries.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Insurance Specialist
PROGRESSIVE
02.2019 - 01.2022
- Researched and resolved routine and complex issues.
- Monitored changes in insurance industry to stay compliant with relevant laws and regulations.
- Acted as subject matter expert, answering internal and external questions and inquiries.
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Tracked pending authorizations to resolve discrepancies and avoid revenue loss.
- Communicated effectively with members of operations, finance and clinical departments.
- Used DM & Other Qualtrics Systems for analyzing and collecting data.
Paralegal
Harris & Harris Law Office
01.2013 - 12.2018
- Revised and finalized letters, briefs, and memos.
- Conferred with clients and other involved parties to gather and track case information.
- Developed polished motions and briefs to support litigation processes and court proceedings.
- Reviewed Deed of Trust, Title Commitment and prior bankruptcies documents.
- Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.
- Monitored changes in laws, regulations and other legal matters to keep firm compliant with requirements.
- Examined and generated memos on statutory law, case law and federal and state regulations using online research databases, such as Westlaw and print sources.
- Liaised with other paralegals and legal staff to complete common tasks on schedule.
Education
Bachelor of Science - Organizational Leadership
SNHU
MANCHESTER, NH06.2024
Associate of Science - Legal Studies
South University
Savannah, GA06.2013
Skills
- Analytical and Methodical
- Component Replacements
- Account Updating
- Business Development
- Voice and Data Service Migration
- Data Entry Software
- Policy Update Coordination
- Electronic Authorization Processing
- Document Organization
- Records Management Systems
- Complex Problem-Solving
- Critical Thinking
- Account Management Software
- Government Standards
- Insurance Industry Experience
- Data Communications
- Personal Data Evaluation
- Federal Statutes
- Regulatory Compliance Adherence
- Policy Requirements and Eligibility
- Online Databases
- Case Interpretation
- Meeting Preparation
- Bankruptcy Law
- Contract Law
- Real Estate Closing Assistance
- Strategy Development
- Westlaw and LexisNexis
- Compliance
- XM Discover
- Settlement Documents
- Legal Discovery
- Superb Legal Research Skills
- Legal Procedures
- Data Review and Verification
Timeline
License Insurance Specialist
NATIONWIDE
04.2022 - Current
Insurance Specialist
PROGRESSIVE
02.2019 - 01.2022
Paralegal
Harris & Harris Law Office
01.2013 - 12.2018
Bachelor of Science - Organizational Leadership
SNHU
Associate of Science - Legal Studies
South University
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