Margaret (Maggie) Boccella
Philadelphia,PA
Summary
Administrative and victim services professional with experience in public, private, and legal settings. Handles trauma-informed outreach, court coordination, case documentation, and deadline-driven content work with strong organization and communication.
Overview
10
10
years of professional experience
Work History
Victim Services Advocate
City of Philadelphia, District Attorney's Office, Victim Services Unit
06.2022 - 02.2026
- Supported victims in cases from retail theft to domestic violence and attempted homicide, utilizing trauma-informed communication practices to foster trust and understanding
- Assisted clients with court accompaniment, coordinated transportation, and facilitated compensation applications and restitution services, ensuring their needs were met throughout the legal process
- Conducted weekly outreach to 2025 crime victims via phone, text, and email, providing critical information on rights, services, and case updates
- Collaborated with attorneys, court personnel, and community agencies while maintaining confidentiality and detailed case documentation
Content Creator
Clear Admit LLC/MetroMBA.com
09.2015 - 03.2022
- Produced engaging digital content for prospective MBA students and professional audiences, driving interest in educational programs
- Researched, wrote, edited, and published weekly articles on MBA programs and global higher education trends, enhancing reader knowledge
- Conducted phone and email interviews with university representatives, fostering media relationships with academic institutions to expand content sources
- Managed multiple editorial deadlines while maintaining accuracy, consistency, and strong written communication standards
- Operated in a remote capacity, ensuring seamless communication and task completion.
Education
Manufacturing Career Accelerator Program (MCAP) - Job Training
Drexel University
Philadelphia06-2026
Liberal Arts Studies with Writing Concentration
Sarah Lawrence College
Bronxville, NYSkills
- Client Advocacy
- Crisis Intervention
- Client support
- Community advocacy
- Office administration
- Travel management
- Process optimization
- Research skills
- Digital tools
- Written and Verbal Communication
- Team Collaboration
- Executive correspondence
IN BRIEF
Administrative Professional | Service Oriented | Team Collaborator
ADDITIONAL QUALIFICATIONS
- Strong listener with a compassionate, service-oriented approach
- Experienced working with diverse populations in high-pressure environments
- Adaptable professional with experience in both public service and private industry
- Skilled at balancing empathy, organization, and communication in client-facing roles
Timeline
Victim Services Advocate
City of Philadelphia, District Attorney's Office, Victim Services Unit
06.2022 - 02.2026
Content Creator
Clear Admit LLC/MetroMBA.com
09.2015 - 03.2022
Manufacturing Career Accelerator Program (MCAP) - Job Training
Drexel University
Liberal Arts Studies with Writing Concentration
Sarah Lawrence College